Prime Bundles - Frequently Asked Questions

These DIGITAL PRIME BUNDLE Terms and Conditions (the “Terms”) apply to you and govern your use of the dedicated data allowance for the Digicel Digital Services (including the MyDigicel Pacific, mobile digital applications (“app”), collectively referred to as the “Digital Services”) available as a part of the Digicel Prime Bundle. This bundle provides all Digicel customers on the eligible prepaid plans listed below with additional data to be used to access content and other mobile app features from the Digital Services. You should read these Terms carefully before registering and subscribing to access these Digital Services.

“We” or “us” means Digicel (Fiji) PTE Limited, a company registered under the laws of the republic of the Fiji Islands and the registered office of which is at Level 3, Digicel House, 5 Vuna Rd, Nabua, Fiji Islands

“You” means the person accessing or benefitting from the use of the Digital Services (and “your” shall have the same meaning). By accessing or using the Digital Services, whether occasionally, frequently, or permanently, or by otherwise indicating your consent, you agree to be bound by these Terms.

If you do not agree to or accept any of these Terms, you should stop using this Digital Services immediately.

DIGICEL PRIME BUNDLE (the “Bundle”)

The Digicel Prime Bundle provides Digicel prepaid customers on eligible plans with additional data to access certain content and service features for the Digital Services only. In order to be eligible for this Bundle, you must be a registered Digicel customer with an active Eligible Plan residing in Fiji. Please see below list of plans that are eligible for the Digicel Prime Bundle (the “Eligible Plans”)

• Prime $4

• Prime Data + DTV $5

• Prime $8

• Prime $10 ▪

• Prime Data +DTV $12

• Prime $15

• Prime Data + DTV $17

• Prime $20

• Prime Data + DTV $25

• Prime $25

• Prime $35

The following customers are excluded:

a. Postpaid Corporate & Business account customers;

b. Home & Entertainment only customers;

c. Persons under the age of 18 years or who are not eligible or barred from registering a SIM

What is included in the Digicel Prime Bundle?

1.  Digicel Digital Services (“DS”) The following Digicel Digital Services are included in the Digicel Prime Bundle: - MyDigicel App – your Digicel self-service and store in your pocket.

2. Additional Data and Usage

a. The Bundle provides the eligible customer with additional data allocated for use of the Digital Services only, hereinafter referred to as the DS Allowance.

b. Your Digicel Prime Bundle allows certain data amounts as “DS Allowance” to key Digicel services on top of your standard data which can be used for anything. This gives you even more value for money.

c. The DS Allowances for the relevant Digicel Digital Services differs by Bundle, and full details are as advertised.

d. All the Prime Plans has Data Rollover, provided the customer has available credit and their plans autorenew upon expiry. Free Credit will Rollover on Prime $4, Prime Data + DTV $5, Prime $8, Prime $10, Prime Data +DTV $12, Prime $15, Prime Data + DTV $17, Prime $20, Prime Data + DTV $25, Prime $25, Prime $35.

3. Changes to Prime $3, Prime $7, Prime $20 and Prime Data +DTV $25 as of 20th August, 2024:

a. The Existing Prime $3 & Prime $7 plan will now be made obsolete. Closure of the Prime $3 & Prime $7 Plan will be effective 20th August, 2024. This will no longer be available on *555#, *888#, MyCash App and on My Digicel App.

b. Subscriptions or Renewals made prior to 20th August 2024 will continue to be valid for use for the remainder of the validity days i.e. 25-day validity. Plan will auto renew and any remaining Free Credit or Data will roll over after the expiry date.

c. The Existing Prime $20 & Prime Data +DTV $25 Plan will now have 20 Days Expiry and no longer 25 days. Bundle allowance will remain the same.

• Subscriptions or Renewals made prior to 20th August 2024 will remain active for the remainder of the validity days as activated i.e. 25-day validity as well data allocation of 125GB. Thereafter, Plan will be subjected to changes made as outlined above.

d. Unlimited On-net-calls and SMS will be no longer available on Prime $4, 8, $10, $15, and $20 Prime Plans, Including Prime Data +DTV $5, $12, $17, $25

The Plan will be visible on *555# under You Bundles (option 1), *888#, MyCash App, and on MyDigicel App.

Note:

1. Eligibility and Opt-in:

a. This offer is exclusively for Digicel Prepaid (Mobile/GSM) customers, excluding Tourist and Student SIM users.

b. Customers have the option to opt in multiple times.

2. Plan Changes and Removals:

c. Effective August 20, 2024, the Prime $3 and Prime $7 plans will be discontinued.

d. D'Music top chart subscription and data allocated for D'Music App, Bip, and Billo App have been removed from all Prime Plans.

3. Auto-Renewal and Data Rollover:

e. All Prime Plans now include Data Rollover.

f. Data rollover is only applicable if the plan auto-renews.

g. If a plan doesn't auto-renew, any remaining data will be lost, and the customer's bundle will be refreshed.

4. Digital Prime Bundle:

h. The DIGITAL PRIME BUNDLE grants access to specific content on Digital Services and is available to all Digital Service users and subscribers

Access to Content

a. Please check each Digital Services terms and conditions as advertised on our Digicel website for the specific offerings in packages.

b. The relevant DS Allowance will be added to the respective mobile plan automatically. The DS Allowance will also include Permitted Digicel Service Subscriptions, which will be allocated according to the Bundle you have topped up by as in our advertising

c. To access the Digital Services, you may either download each Digital Service Application to your mobile device from the Google play store or iOS Apple store.

d. Once downloaded, you will then need to create an account on each of the Digital Services (if you do not have one) and sign in.

Digicel’s right to make changes:
We reserve the right to terminate this offer if, in our sole opinion, the Content are being abused, such abuse to include but not be limited to reselling or attempts to resell the content, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services. We may also discontinue use by any particular customer on provision of forty-eight (48) hours’ notice for convenience and without cause being required.

We reserve the right to modify or discontinue (permanently or temporarily), this plan being offered to you at our discretion. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Service. In the event of us giving notice to you of any such changes to or cancellation of the Service, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the Digital Services.

Any such notification shall be effective immediately or as of the date referred to in such notifications. You accept that certain content on the Digital Services may not be available in your country or in your preferred language due to contractual licensing restrictions.

Please note that content available in your current location may become unavailable to you if you travel to another location in which content is restricted.

Our Prepaid Terms and Conditions as well as Fair Use policies apply.

1. Where an eligible customer has exhausted their DS Allowance, any and all further use of the Digital Services will then consume the eligible customers existing all-purpose data subscriptions/plan.

2. Where the eligible customer does not have an existing data subscription/plan you will need to purchase the relevant data plan for the additional use described.

3. The Digicel Prime Bundle will automatically be bundled for customers on a an eligible plan upon auto-renewal of your bundle or re-opt-in.

4. You accept that, if you port your number or if the number used for the subscription is found to no longer be a Digicel number, your subscription will be immediately terminated.

5. In addition to these Terms and Conditions, you remain bound by any other terms and conditions of use for any of our other services including but not limited to the terms and conditions for Digicel’s Prepaid mobile telephone and data services, the Terms and Conditions of each Digital Service and the Terms and Conditions of the MyDigicel App.

6. Please note that this subscription is not a “Chargeable Event” as defined in Digicel’s Prepaid terms and conditions. This means that if you are a prepaid Customer and do not make or receive any calls using the Digicel number used for the Content for 180 days or more, you may lose your number.

7. This product is offered for your personal use and not for commercial use.

8. You are solely responsible for all associated fees and costs incurred by you for connectivity and service usage in relation to your use of the Digital Services not included in the Digicel Prime Bundle. Be reminded that once roaming, you will not be able to use any data from your local prepaid Content.

Digicel’s right to make changes

9. We reserve the right to terminate this offer if, in our sole opinion, the Content are being abused, such abuse to include but not be limited to reselling or attempts to resell the content, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services. We may also discontinue use by any particular customer on provision of forty-eight (48) hours notice for convenience and without cause being required.

10. We reserve the right to modify or discontinue (permanently or temporarily), this plan being offered to you at our discretion.

11. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Service. In the event of us giving notice to you of any such changes to or cancellation of the Service, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the Digital Services. Any such notification shall be effective immediately or as of the date referred to in such notifications.

12. You accept that certain content on the Digital Services may not be available in your country or in your preferred language due to contractual licensing restrictions. Please note that content available in your current location may become unavailable to you if you travel to another location in which content is restricted

Data Protection and Governing Law

13. By accepting these Terms and Conditions, you consent to the use of your personal data by Digicel and/or any agent appointed by it for the purposes of the administration of the Digicel Prime Bundles and any other purposes to which you have consented. To see our privacy policy click here.

14. These terms are governed by the laws of the Republic of Fiji Islands Islands and you can bring legal proceedings in the courts of Suva, Fiji Islands.

Notice

For customer support, or to report a problem or send us your feedback, please contact us through the customer support chat feature on the MyDigicel Application or visit the “Contact Us” option on the Digital Services.

1.   Closure of Prime $3 & Prime $7

1.       Why are the Prime $3 & Prime $7 Plans removed?

Whilst change is inevitable, we strive to offer the best data plans in the country, we continously work to Improve our products and services. Closure of Prime $3 & Prime $7 will allow us to provide a more streamlined service

2.       Were our customer’s notified of changes?

Yes, a scheduled SMS was sent out accordingly to our customer’s notifying of changes to be made.

i.                     Text to base sent on the 16 th of July:

ii.    SMS will be sent out on the 20th of August when the Live changes are implemented. Moreover, a link description will provide where customers can have visibility on the changes applied.

3.       What happens to customers who are currently opted into to the affected plans?

i.                     Prime $3 – Will auto-renew at Prime $4

ii.                   Prime $7 – Will auto-renew at Prime $8

iii.                 Customers will continue to enjoy the validity stance as outlined by the respective Pirime Plans purchased prior to the 20th August..

4.       Will customers automatically be opted into a different plan?

Yes. This only applies to Prime $3 & Prime $7 data plans only! Customers on Prime $4, Prime $8. Prime $20 & Prime $25 will continue to auto renew with same data plans respectively.

5.       Will Data still rollover despite changes made to validity of the plan?

Yes – data will still rollover.

1.    Will be able to purchase the plans through USSD (*555#)?

Yes, you will be able to purchase the plans from *555#

2.    Will my plan auto-renew?

Yes, your plan will auto-renew after the plan expires if only you have sufficient balance

3.    How do I check my data balance?

Your data balance will be shown on MyDigicel App.

4.    Will I get Bonus Data on You Bundles if I opt in through MyDigicel App?

No, you will NOT receive Bonus Data on You Plans (opted in through MyDigicel App) for Student SIMs.

5.    Does my Velcome Plan come with free international minutes?

Yes, Off-net minutes are included in the plan.

6.    What are the international countries that this plan is applicable for?

Band 1 countries : US, UK, Canada, India, China, Japan, Malaysia, South Korea, New Zealand & Australia

7.    Is this available for all Price Plans?

This is available for all Price Plans except for Tourist and Postpaid.

8.    Is this a new Price Plan?

No this a new Bundle and NOT a Price Plan.

9.    Is data rollover capped?

Yes, this is capped to five (5) rollovers. Please refer table above.

10.    Does my minutes Rollover?

No, minutes do not rollover.