Prime Bundles FAQ/T&Cs
Effective from the 4th November 2025, we are implementing a Prime Plan adjustment with two of our Prime Data plans to enhance service quality and ensure network sustainability. This change is essential to support continuous improvements and provide customers with reliable and efficient communication services. Below are the updated Terms & Conditions governing these adjustments
“We” or “us” means Digicel Fiji Limited, a company registered under the laws of Fiji with registered office at Nabua, Fiji References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.
“I”, “you” or “your” means the person accessing or using the subscribing to the plans.
By subscribing to the plans, you agree to be bound by these Terms.
These terms incorporate Digicel’s Terms and Conditions in which you can access via our official website.
If you do not agree to or accept any of the Terms, you should not subscribe into any of the plans.
Effective from the 4th November 2025, we are implementing a Prime Plan adjustment with two of our Prime Data plans to enhance service quality and ensure network sustainability. This change is essential to support continuous improvements and provide customers with reliable and efficient communication services. Below are the updated Terms & Conditions governing these adjustments
“We” or “us” means Digicel Fiji Limited, a company registered under the laws of Fiji with registered office at Nabua, Fiji References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.
“I”, “you” or “your” means the person accessing or using the subscribing to the plans.
By subscribing to the plans, you agree to be bound by these Terms.
These terms incorporate Digicel’s Terms and Conditions in which you can access via our official website.
If you do not agree to or accept any of the Terms, you should not subscribe into any of the plans.
1) The plans provided are for personal, non – commercial use. Unauthorized redistribution or sharing content may lead to service termination
2) The new voice plan pricing will apply to all prepaid customers from the effective date.
3) Any new subscriptions or renewals will be charged at the revised rates.
4) Customers with active plans before the effective date will continue to use the existing rates until their plan expires.
5) Auto- renewals occurring after the effective date will be subjected to the updated prices.
6) The price adjustments do not affect the existing call minutes or SMS allocations associated with each plan.
7) Subscribed plans are non-refundable and non-transferable
8) In case of suspected misuse or account sharing, we reserve the right to suspend or terminate service without prior notice.
9) Payments made for subscriptions are final; any additional charges incurred due to currency exchange rates or bank fees is your responsibility.
10) Subscriptions can be cancelled anytime; however, no refunds are provided for unused portions of the subscription period.
11) Purchasing must be made through the available payment methods as indicated by Digicel from time to time. The subscriptions will only be activated upon successful payment. The plans could be purchased through the available options: MyCash, MyDigicel app and by dialing *555#.
12) The service availability may vary based on geographic location, network quality and other technical factors. Choose carefully based on your location.
13) Subscriptions are non-transferable and intended solely for your own use.
14) In case of service interruptions due to maintenance or technical issues, we will aim to restore service promptly but compensation or refunds is not offered.
15) We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this plans. In the event of us giving notice to you of any such changes to or cancellation of the plans, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the MyDigicel App. Any such notifications shall be effective immediately or as of the date referred to in such notifications.
16) For customer support, or to report a problem or to send us your feedback, please visit “Support” option on the MyDigicel app, or contact us via our customer care toll free line 123, or drop us an email on: customercarefiji@digicelpacific.com
1) The plans provided are for personal, non – commercial use. Unauthorized redistribution or sharing content may lead to service termination
2) The new voice plan pricing will apply to all prepaid customers from the effective date.
3) Any new subscriptions or renewals will be charged at the revised rates.
4) Customers with active plans before the effective date will continue to use the existing rates until their plan expires.
5) Auto- renewals occurring after the effective date will be subjected to the updated prices.
6) The price adjustments do not affect the existing call minutes or SMS allocations associated with each plan.
7) Subscribed plans are non-refundable and non-transferable
8) In case of suspected misuse or account sharing, we reserve the right to suspend or terminate service without prior notice.
9) Payments made for subscriptions are final; any additional charges incurred due to currency exchange rates or bank fees is your responsibility.
10) Subscriptions can be cancelled anytime; however, no refunds are provided for unused portions of the subscription period.
11) Purchasing must be made through the available payment methods as indicated by Digicel from time to time. The subscriptions will only be activated upon successful payment. The plans could be purchased through the available options: MyCash, MyDigicel app and by dialing *555#.
12) The service availability may vary based on geographic location, network quality and other technical factors. Choose carefully based on your location.
13) Subscriptions are non-transferable and intended solely for your own use.
14) In case of service interruptions due to maintenance or technical issues, we will aim to restore service promptly but compensation or refunds is not offered.
15) We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this plans. In the event of us giving notice to you of any such changes to or cancellation of the plans, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the MyDigicel App. Any such notifications shall be effective immediately or as of the date referred to in such notifications.
16) For customer support, or to report a problem or to send us your feedback, please visit “Support” option on the MyDigicel app, or contact us via our customer care toll free line 123, or drop us an email on: customercarefiji@digicelpacific.com
1) What Prime Data plans will be affected?
Prime $8 (made obsolete)
Prime $10
Prime $45 (new addition)
2) Why is the changes?
To better the services to our customers.
3) What are the changes on Prime Data Plans?
Current Plans Cost New Plans (Effective 1 Nov 2025) New Cost Prime 8-35GB FJ$8.00 Prime 10-50GB FJ$10.00 Prime 10-50GB FJ$10.00 Prime 12-70GB FJ$12.00 Prime 15 - $45 Free Credit FJ$15.00 Prime 15 - $30 Free Credit FJ15.00 Prime 45-500GB FJ$45.00
4) When will these new prices take effect?
The new prices will be effective from 4th November, 2025.
5) Will my existing voice plan have affected?
If you have an active plan before 4th November, 2025, it will remain at the old price until it expires. Any new subscriptions or renewal after this date will be charged at the new rate. However, notifications will be provided through SMS to your MSISDN prior to renewal of new data plan OR by calling our customer care line which is FOC and advertised on Digicel website.
6) Will there be any changes to the benefits of my Prime Data Bundle?
Yes, their will be slight adjustments as per cost allocated. Provided below are the new data allocation for the revamped Prime Plans having included a new revamped Prime data bundle labelled Prime $45:
Current Plans Cost New Plans ( Effective 1 Nov 2025) New Cost Prime 8-35GB FJ$8.00 Prime 10-50GB FJ$10.00 Prime 10-50GB FJ$10.00 Prime 12-70GB FJ$12.00 Prime 15 - $45 Free Credit FJ$15.00 Prime 15 - $30 Free Credit FJ15.00 Prime 45-500GB FJ$45.00
7) Can I still purchase a plan at the old price?
No, after November 4th, 2025, all new purchases and renewals will be subject to the updating pricing. And its terms and conditions are advertised on Digicel website.
8) What happens If I have auto -renewal enabled?
If your plan is set to auto-renew after November 4th, 2025, you will be automatically charged the new price upon renewal.
9) How do I disenable autorenewal for the existing plans?
Similarly go to your MY Digicel App (MDA) and de-activate the current plan and it will not auto-renewal after it has expired.104)
10) After my existing plan is expired, will I forfeit any benefits that was given to me?
Yes, all the benefits will be forfeited and the existing plan will expire on its expiry date. And you cannot redeem the benefits for any data/cash/MyCash or any other benefits. You have used the benefits before the expiry of the existing plan.
1) What Prime Data plans will be affected?
Prime $8 (made obsolete)
Prime $10
Prime $45 (new addition)
2) Why is the changes?
To better the services to our customers.
3) What are the changes on Prime Data Plans?
| Current Plans | Cost | New Plans (Effective 1 Nov 2025) | New Cost |
|---|---|---|---|
| Prime 8-35GB | FJ$8.00 | Prime 10-50GB | FJ$10.00 |
| Prime 10-50GB | FJ$10.00 | Prime 12-70GB | FJ$12.00 |
| Prime 15 - $45 Free Credit | FJ$15.00 | Prime 15 - $30 Free Credit | FJ15.00 |
| Prime 45-500GB | FJ$45.00 |
4) When will these new prices take effect?
The new prices will be effective from 4th November, 2025.
5) Will my existing voice plan have affected?
If you have an active plan before 4th November, 2025, it will remain at the old price until it expires. Any new subscriptions or renewal after this date will be charged at the new rate. However, notifications will be provided through SMS to your MSISDN prior to renewal of new data plan OR by calling our customer care line which is FOC and advertised on Digicel website.
6) Will there be any changes to the benefits of my Prime Data Bundle?
Yes, their will be slight adjustments as per cost allocated. Provided below are the new data allocation for the revamped Prime Plans having included a new revamped Prime data bundle labelled Prime $45:
| Current Plans | Cost | New Plans ( Effective 1 Nov 2025) | New Cost |
|---|---|---|---|
| Prime 8-35GB | FJ$8.00 | Prime 10-50GB | FJ$10.00 |
| Prime 10-50GB | FJ$10.00 | Prime 12-70GB | FJ$12.00 |
| Prime 15 - $45 Free Credit | FJ$15.00 | Prime 15 - $30 Free Credit | FJ15.00 |
| Prime 45-500GB | FJ$45.00 |
7) Can I still purchase a plan at the old price?
No, after November 4th, 2025, all new purchases and renewals will be subject to the updating pricing. And its terms and conditions are advertised on Digicel website.
8) What happens If I have auto -renewal enabled?
If your plan is set to auto-renew after November 4th, 2025, you will be automatically charged the new price upon renewal.
9) How do I disenable autorenewal for the existing plans?
Similarly go to your MY Digicel App (MDA) and de-activate the current plan and it will not auto-renewal after it has expired.104)
10) After my existing plan is expired, will I forfeit any benefits that was given to me?
Yes, all the benefits will be forfeited and the existing plan will expire on its expiry date. And you cannot redeem the benefits for any data/cash/MyCash or any other benefits. You have used the benefits before the expiry of the existing plan.
1. Will be able to purchase the plans through USSD (*555#)?
Yes, you will be able to purchase the plans from *555#
2. Will my plan auto-renew?
Yes, your plan will auto-renew after the plan expires if only you have sufficient balance
3. How do I check my data balance?
Your data balance will be shown on MyDigicel App.
4. Will I get Bonus Data on You Bundles if I opt in through MyDigicel App?
No, you will NOT receive Bonus Data on You Plans (opted in through MyDigicel App) for Student SIMs.
5. Does my Velcome Plan come with free international minutes?
Yes, Off-net minutes are included in the plan.
6. What are the international countries that this plan is applicable for?
Band 1 countries : US, UK, Canada, India, China, Japan, Malaysia, South Korea, New Zealand & Australia
7. Is this available for all Price Plans?
This is available for all Price Plans except for Tourist and Postpaid.
8. Is this a new Price Plan?
No this a new Bundle and NOT a Price Plan.
9. Is data rollover capped?
Yes, this is capped to five (5) rollovers. Please refer table above.
10. Does my minutes Rollover?
No, minutes do not rollover.
1. Will be able to purchase the plans through USSD (*555#)?
Yes, you will be able to purchase the plans from *555#
2. Will my plan auto-renew?
Yes, your plan will auto-renew after the plan expires if only you have sufficient balance
3. How do I check my data balance?
Your data balance will be shown on MyDigicel App.
4. Will I get Bonus Data on You Bundles if I opt in through MyDigicel App?
No, you will NOT receive Bonus Data on You Plans (opted in through MyDigicel App) for Student SIMs.
5. Does my Velcome Plan come with free international minutes?
Yes, Off-net minutes are included in the plan.
6. What are the international countries that this plan is applicable for?
Band 1 countries : US, UK, Canada, India, China, Japan, Malaysia, South Korea, New Zealand & Australia
7. Is this available for all Price Plans?
This is available for all Price Plans except for Tourist and Postpaid.
8. Is this a new Price Plan?
No this a new Bundle and NOT a Price Plan.
9. Is data rollover capped?
Yes, this is capped to five (5) rollovers. Please refer table above.
10. Does my minutes Rollover?
No, minutes do not rollover.
Effective from the 3rd March 2025, we are updating all our prepaid data plans to enhance service quality and ensure network sustainability. This change is essential to support continuous improvements and provide customers with reliable and efficient communication services. Below are the updated Terms & Conditions governing these adjustments
“We” or “us” means Digicel Fiji Limited, a company registered under the laws of Fiji with registered office at Nabua, Fiji References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.
“I”, “you” or “your” means the person accessing or using the subscribing to the plans.
By subscribing to the plans, you agree to be bound by these Terms.
These terms incorporate Digicel’s Terms and Conditions in which you can access via our official website.
If you do not agree to or accept any of the Terms, you should not subscribe into any of the plans.
Effective from the 3rd March 2025, we are updating all our prepaid data plans to enhance service quality and ensure network sustainability. This change is essential to support continuous improvements and provide customers with reliable and efficient communication services. Below are the updated Terms & Conditions governing these adjustments
“We” or “us” means Digicel Fiji Limited, a company registered under the laws of Fiji with registered office at Nabua, Fiji References to “we”, “our” and “us” in these Terms also includes our subsidiaries and affiliates (“Affiliates”) from time to time.
“I”, “you” or “your” means the person accessing or using the subscribing to the plans.
By subscribing to the plans, you agree to be bound by these Terms.
These terms incorporate Digicel’s Terms and Conditions in which you can access via our official website.
If you do not agree to or accept any of the Terms, you should not subscribe into any of the plans.
1) Why are change the existing Plans?
To better serve you with all better opportunities.
2) When will be the Plan changes effective?
3 March 2025.
3) How will I know that my Plan has expired?
A SMS will be sent to you on your phone/device stating that your existing Plan has expired.
4) What Plans will be expiring and what new plans will replace them?
Removal Of Plans Upcoming New Plans Weekend Pass Prime $4 Night Owl Prime $8 All-in $7 Prime $10 Phat -$2 Prime $15 Phat $3 Prime $20 Phat $4 Prime $25 Phat $7 Prime $35 Mega Phat $8 Prime Data + DTV $5 Phat $10 Prime Data + DTV $12 Phat $15 Prime Data + DTV $17 Phat $25 Prime Data + DTV $25 Phat $50 Prime + DTV $30 N/A Prime + DTV $40 N/A Prime + DTV $60 $2 Daily 2GB
5) What if I don’t change my Plan?
If you don’t change your data Plan and already in your existing plan, then after your existing plans expiries, it will not be auto renewed.
6) What if I subscribe to my existing plan on 2 March 2025, will this plan be removed?
No, if you subscribe to existing plan, it will continue and will not renew upon expiry.
7) Where can I get these new data Plans?
You have to recharge and subscribe the plans from My Digicel App, *555#
8) Is there any additional date when I subscribe to new plans?
Definitely YES, you will be allocated additional data if you subscribe to new plans. And this data is known as “DS Allowance”.
And DS Allowance differ with subscription of each bundle.
9) Where can I use this DS Allowance?
DS Allowance, is additional data that can be used on any URL and has unlimited cap on your allocated data for the for the plan and duration the plan only.
10) On these new plans, will the data roll over?
Yes, Data rollover will only occur if customers’ existing plan has auto-renewed. If a customer’s plan does not auto-renew, the customer will lose the remaining data that was supposed to rollover and customers bundle will be refreshed.
11) Can I access contents on Digicel digital prime Bundles?
Yes, digital prime Bundles allows access to certain content on the Digital Services and is available to all Digital Service users and subscribers. To access this digital prime bundles, please check its terms and conditions advertised on Digicel websites.
12) How do I access Digicel digital prime Bundle?
You have to download each Digital Service Application to your mobile device from the Google play store or ioS Apple store depending on your device capabilities.
1) Why are change the existing Plans?
To better serve you with all better opportunities.
2) When will be the Plan changes effective?
3 March 2025.
3) How will I know that my Plan has expired?
A SMS will be sent to you on your phone/device stating that your existing Plan has expired.
4) What Plans will be expiring and what new plans will replace them?
| Removal Of Plans | Upcoming New Plans |
|---|---|
| Weekend Pass | Prime $4 |
| Night Owl | Prime $8 |
| All-in $7 | Prime $10 |
| Phat -$2 | Prime $15 |
| Phat $3 | Prime $20 |
| Phat $4 | Prime $25 |
| Phat $7 | Prime $35 |
| Mega Phat $8 | Prime Data + DTV $5 |
| Phat $10 | Prime Data + DTV $12 |
| Phat $15 | Prime Data + DTV $17 |
| Phat $25 | Prime Data + DTV $25 |
| Phat $50 | Prime + DTV $30 |
| N/A | Prime + DTV $40 |
| N/A | Prime + DTV $60 |
| $2 | Daily 2GB |
5) What if I don’t change my Plan?
If you don’t change your data Plan and already in your existing plan, then after your existing plans expiries, it will not be auto renewed.
6) What if I subscribe to my existing plan on 2 March 2025, will this plan be removed?
No, if you subscribe to existing plan, it will continue and will not renew upon expiry.
7) Where can I get these new data Plans?
You have to recharge and subscribe the plans from My Digicel App, *555#
8) Is there any additional date when I subscribe to new plans?
Definitely YES, you will be allocated additional data if you subscribe to new plans. And this data is known as “DS Allowance”.
And DS Allowance differ with subscription of each bundle.
9) Where can I use this DS Allowance?
DS Allowance, is additional data that can be used on any URL and has unlimited cap on your allocated data for the for the plan and duration the plan only.
10) On these new plans, will the data roll over?
Yes, Data rollover will only occur if customers’ existing plan has auto-renewed. If a customer’s plan does not auto-renew, the customer will lose the remaining data that was supposed to rollover and customers bundle will be refreshed.
11) Can I access contents on Digicel digital prime Bundles?
Yes, digital prime Bundles allows access to certain content on the Digital Services and is available to all Digital Service users and subscribers. To access this digital prime bundles, please check its terms and conditions advertised on Digicel websites.
12) How do I access Digicel digital prime Bundle?
You have to download each Digital Service Application to your mobile device from the Google play store or ioS Apple store depending on your device capabilities.
1) The plans provided are for personal, non – commercial use. Unauthorized redistribution or sharing content may lead to service termination
2) The new voice plan pricing will apply to all prepaid customers from the effective date.
3) Any new subscriptions or renewals will be charged at the revised rates.
4) Customers with active plans before the effective date will continue to use the existing rates until their plan expires.
5) Auto- renewals occurring after the effective date will be subjected to the updated prices.
6) The price adjustments do not affect the existing call minutes or SMS allocations associated with each plan.
7) Subscribed plans are non-refundable and non-transferable
8) In case of suspected misuse or account sharing, we reserve the right to suspend or terminate service without prior notice.
9) Payments made for subscriptions are final; any additional charges incurred due to currency exchange rates or bank fees is your responsibility.
10) Subscriptions can be cancelled anytime; however, no refunds are provided for unused portions of the subscription period.
11) Purchasing must be made through the available payment methods as indicated by Digicel from time to time. The subscriptions will only be activated upon successful payment. The plans could be purchased through the available options: Mycash, MyDigicel app and by dialing *555#.
12) The service availability may vary based on geographic location, network quality and other technical factors. Choose carefully based on your location.
13) Subscriptions are non-transferable and intended solely for your own use.
14) In case of service interruptions due to maintenance or technical issues, we will aim to restore service promptly but compensation or refunds is not offered.
15) These plans is for Digicel prepaid customers only excluding Digicel Postpaid Corporate, Digicel Business Account Customers, Home and Entertainment customers, Tourist Sim, Student Sim and any person holding Digicel sim who is not of legal age.
16) We reserve the right to terminate this offer if, in our sole opinion, the Content are being abused, such abuse to include but not be limited to reselling or attempts to resell the content, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services. We may also discontinue use by any particular customer on provision of forty-eight (48) hours’ notice for convenience and without cause being required.
17) We reserve the right to modify or discontinue (permanently or temporarily), this plan being offered to you at our discretion. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Service. In the event of us giving notice to you of any such changes to or cancellation of the Service, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the Digital Services.
18) Any such notification shall be effective immediately or as of the date referred to in such notifications. You accept that certain content on the Digital Services may not be available in your country or in your preferred language due to contractual licensing restrictions.
19) Please note that content available in your current location may become unavailable to you if you travel to another location in which content is restricted.
20) Our Prepaid Terms and Conditions as well as Fair Use policies apply.
21) We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this plans. In the event of us giving notice to you of any such changes to or cancellation of the plans, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the MyDigicel App. Any such notifications shall be effective immediately or as of the date referred to in such notifications.
22) For customer support, or to report a problem or to send us your feedback, please visit “Support” option on the MyDigicel app, or contact us via our customer care toll free line 123, or drop us an email on : customercarefiji@digicelpacific.com
1) The plans provided are for personal, non – commercial use. Unauthorized redistribution or sharing content may lead to service termination
2) The new voice plan pricing will apply to all prepaid customers from the effective date.
3) Any new subscriptions or renewals will be charged at the revised rates.
4) Customers with active plans before the effective date will continue to use the existing rates until their plan expires.
5) Auto- renewals occurring after the effective date will be subjected to the updated prices.
6) The price adjustments do not affect the existing call minutes or SMS allocations associated with each plan.
7) Subscribed plans are non-refundable and non-transferable
8) In case of suspected misuse or account sharing, we reserve the right to suspend or terminate service without prior notice.
9) Payments made for subscriptions are final; any additional charges incurred due to currency exchange rates or bank fees is your responsibility.
10) Subscriptions can be cancelled anytime; however, no refunds are provided for unused portions of the subscription period.
11) Purchasing must be made through the available payment methods as indicated by Digicel from time to time. The subscriptions will only be activated upon successful payment. The plans could be purchased through the available options: Mycash, MyDigicel app and by dialing *555#.
12) The service availability may vary based on geographic location, network quality and other technical factors. Choose carefully based on your location.
13) Subscriptions are non-transferable and intended solely for your own use.
14) In case of service interruptions due to maintenance or technical issues, we will aim to restore service promptly but compensation or refunds is not offered.
15) These plans is for Digicel prepaid customers only excluding Digicel Postpaid Corporate, Digicel Business Account Customers, Home and Entertainment customers, Tourist Sim, Student Sim and any person holding Digicel sim who is not of legal age.
16) We reserve the right to terminate this offer if, in our sole opinion, the Content are being abused, such abuse to include but not be limited to reselling or attempts to resell the content, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services. We may also discontinue use by any particular customer on provision of forty-eight (48) hours’ notice for convenience and without cause being required.
17) We reserve the right to modify or discontinue (permanently or temporarily), this plan being offered to you at our discretion. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Service. In the event of us giving notice to you of any such changes to or cancellation of the Service, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the Digital Services.
18) Any such notification shall be effective immediately or as of the date referred to in such notifications. You accept that certain content on the Digital Services may not be available in your country or in your preferred language due to contractual licensing restrictions.
19) Please note that content available in your current location may become unavailable to you if you travel to another location in which content is restricted.
20) Our Prepaid Terms and Conditions as well as Fair Use policies apply.
21) We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this plans. In the event of us giving notice to you of any such changes to or cancellation of the plans, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the MyDigicel App. Any such notifications shall be effective immediately or as of the date referred to in such notifications.
22) For customer support, or to report a problem or to send us your feedback, please visit “Support” option on the MyDigicel app, or contact us via our customer care toll free line 123, or drop us an email on : customercarefiji@digicelpacific.com