Social Media Competition T&Cs

Call Ringback Tone - Decommissioning

After careful consideration, we have made the decision to decommission our Caller Ring Back Tone (CRBT) services. This decision was made in alignment with our commitment to continuously improving our offerings and providing our customers with the best possible experience.

CRBT has been integral to our communication experience, and we want to ensure a smooth transition for all. To facilitate this process, we have developed a comprehensive plan and timeline to guide you through the transition.

Our communication plan includes sending regular SMS notifications to our customers, providing alternative options, and offering 24/7 customer support to address any concerns.

CRBT decommission will be effective on the 1st of July, 2023.

We are currently in negotiations with a new CRBT vendor, details to follow.

1. Why are you decommissioning the CRBT services?
We have made the decision to decommission CRBT services to focus on improving and expanding our communication offerings, providing you with a better overall experience.


2. When will the CRBT services be decommissioned?
The CRBT services will be decommissioned on 1st July 2023. Please refer to the timeline provided in our previous communication for more details.


3. What alternative options will be available?
We understand the importance of personalized caller experiences, and we recommend exploring other available features such as personalized ringtones, music streaming apps, or third-party apps that offer similar services.


4. Will I be charged for the transition to alternative options?
Any charges associated with transitioning to alternative options will depend on the specific service or app you choose. We recommend reviewing the terms and conditions of the alternative service providers for details on pricing and any potential costs involved.


5. How can I obtain assistance during this transition period?
Our customer support team is here to assist you throughout the transition process. You can reach us through [customer care number], and we will be available 24/7 to address any queries or concerns you may have.


6. Will my existing CRBT settings and preferences be saved for future use?
Unfortunately, due to the decommissioning of CRBT services, your existing settings and preferences will not be saved.


7. Can I cancel my subscription or request a refund for unused CRBT services?
If you have an active subscription to our CRBT services, you can contact our customer support team to discuss cancellation options.


8. Will the decommissioning of CRBT services affect my regular voice calls or other communication services?
No, the decommissioning of CRBT services will only affect the availability of CRBT features. Your regular voice calls and other communication services will continue to function as usual.


9. How can I stay updated on any further announcements or changes?
We will continue to provide updates and information through SMS notifications. Additionally, please visit our website or follow our official social media channels for any further announcements or changes related to our services.


10. Is there any compensation or alternative service available to compensate for the decommissioned CRBT services?
While we understand the value of CRBT services to our customers, we currently do not have any specific compensation or alternative service available for the decommissioned CRBT feature. We apologize for any inconvenience caused and appreciate your understanding during this transition period.