Prime Bundles - Frequently Asked Questions

Digicel 1Tok PRIME Bundles Terms & Conditions 

These DIGITAL PRIME BUNDLE Terms and Conditions (the “Terms”) apply to you and govern your use of the dedicated data allowance for the Digicel Digital Services  (including the BIP, and the MyDigicel, mobile digital applications (“app”), collectively referred to as the “Digital Services”) available as a part of  the Digicel Prime Bundle. This bundle provides all Digicel customers on the eligible prepaid plans listed below with additional data to be used to access content and other mobile app features from the Digital Services. You should read these Terms carefully before registering and subscribing to access these Digital Services.

“We” or “us” means Digicel (Fiji) PTE Limited, a company registered under the laws of The republic of the Fiji Islands and the registered office of which is at Level 3, Digicel House, 5 Vuna Rd, Nabua, Fiji Islands

“You” means the person accessing or benefitting from the use of the Digital Services (and “your” shall have the same meaning).

By accessing or using the Digital Services, whether occasionally, frequently or permanently, or by otherwise indicating your consent, you agree to be bound by these Terms.

If you do not agree to or accept any of these Terms, you should stop using this Digital Services immediately.

Any reference or mention of MDA is the abbreviation for the MyDigicel App .


The Digicel Prime Bundle provides Digicel prepaid customers on eligible plans with additional data to access certain content and service features for the Digital Services only.

In order to be eligible for this Bundle, you must be a Digicel customer with an active Eligible Plan residing in Fiji. Please see below list of plans that are eligible for the Digicel Prime Bundle (the “Eligible Plans”)

Prime Daily $3 Plan
Prime Weekly $7 Plan

Prime Fortnightly $10 Plan
Prime 21 Days $15 Plan

Prime Monthly $20 Plan
Prime Monthly $25 Plan
Prime Monthly $35 Plan


The following customers are excluded:

a. Postpaid Corporate & Business account customers;
b. Home & Entertainment only customers;
c. Persons under the age of 18 years

What is included in the Digicel Prime Bundle?

1.  Digicel Digital Services (“DS”)
The following Digicel Digital Services are included in the Digicel Prime Bundle:
- BiP – your instant messaging-and-much-more communications and discovery service.
- MyDigicel App – your Digicel self-service and store in your pocket.

2.  Additional Data and Usage
a. The Bundle provides the eligible customer with additional data allocated for use of the Digital Services only, hereinafter referred to as the DS Allowance.

b. Your Digicel Prime Bundle allows certain data amounts as “DS Allowance” to key Digicel services on top of your standard data which can be used for anything. This gives you even more value for money.

c. The DS Allowances for the relevant Digicel Digital Services differs by Bundle, and full details are as advertised.

d. All of the Prime Plans has Data Rollover provided customer avails credit for the subscribed plan, which will auto renew upon expiry and rollover the remaining data. Free Credit will Rollover on Prime daily $3, Prime weekly $7, Prime Fortnightly $10, Prime Monthly $15 and Prime Monthly $20 Plan.


Changes to Prime Monthly $12 and Prime Monthly $15 as of 16th March, 2023:

*The Existing Prime $12 Monthly plan will now be made obsolete. Closure of the Prime $12 Monthly Plan will be effective 15 March 2023. This will no longer be available on *555#, *888#, MyCash App and on My Digicel App.

·         Subscriptions or Renewals made prior to 15 March 2023 will be entitled to use as of current plan as activated i.e. 30-day validity. Plan will however NOT auto renew nor will Free Credit and Data rollover thereafter.

*The Existing Prime $15 Monthly Plan will now have 21 Days Expiry and no longer 30 days. Bundle allowance will increase from 75GB to 90GB. Effective 16th March 2023.

·         Subscriptions or Renewals made prior to 15 March 2023 will be entitled to use as of current plan as activated i.e. 30-day validity as well data allocation of 75GB. Thereafter, Plan will be subjected to changes made as outlined above.

There will be no Unlimited On-net Calls and SMS available on existing Prime $3, $7, $10, $15 and $20 Prime Plans while Bonus Data is only going to be claimable upon playing and winning Shake It on the My Digicel App.

PlanDataBiPSMS & CallsValidityAuto renewsRollover Data & Free Credit
Prime Monthly $35250GB10GB$250 Off-net & International minutes, Unlimited On-Net30 DaysYesYes
Prime Monthly $25150GB10GB$100 Off-net & International minutes, Unlimited On-Net30 DaysYesYes
Prime Monthly $20125GB20GB$80 Free Credit for Digicel to Digicel Calls & SMS30 DaysYesYes
Prime $1590GB15GB$45 Free Credit for Digicel to Digicel Calls & SMS21 DaysYesYes
Prime Fortnightly $1050GB7.5GB$30 Free Credit for Digicel to Digicel Calls & SMS15 DaysYesYes
Prime Weekly $720GB5GB$7 Free Credit for Digicel to Digicel Calls & SMS7 DaysYesYes
Prime Daily $310GB2GB$3 Free Credit for Digicel to Digicel Calls & SMS1 DayYesYes

The Plan will be visible on *555# under You Bundles (option 1), *888#, MyCash App, and on MyDigicel App. Customers who optin to Prime $15 or $20 Plan from MyDigicel App are eligible for Bonus Data but only after Shake It activity on the app.


a. For Digicel Prepaid (Mobile/GSM) Customers only (Excluding Tourist SIM Customers)

b. A customer can opt in multiple times. 

c. $12 Prime Monthly Plan will be made obsolete as of 15th March, 2023

d. D’Music top chart subscription and allocated data for D’Music App and Billo App has been removed from all the Prime Plans.

e. Plan will auto-renew for the customers if they have sufficient funds in the account.

f. Data rollover will only occur if customers’ existing plan has auto-renewed. If a customer’s plan does not auto-renew, the customer will lose the remaining data that was supposed to rollover and customers bundle will be refreshed.

g. All of the Prime Plans has Data Rollover. Free Credit will Rollover on Prime Daily $3, Prime Weekly $7, Prime Fortnightly $10, Prime Monthly $15 and Prime Monthly $20 Plan.

h. Unlimited Digicel to Digicel Calls and SMS is removed from Prime $3, $7, $10, $15 and $20 Prime Plans.

i. The DIGITAL PRIME BUNDLE allows access to certain content on the Digital Services and is available to all Digital Service users and subscribers.

Access to Content

a. Please check each Digital Services terms and conditions as advertised on our Digicel website for the specific offerings in packages.

b. The relevant DS Allowance will be added to the respective mobile plan automatically. The DS Allowance will also include Permitted Digicel Service Subscriptions, which will be allocated according to the Bundle you have topped up by as in our

c. To access the Digital Services, you may either download each Digital Service Application to your mobile device from the Google play store or ioS Apple store.

d. Once downloaded, you will then need to create an account on each of the Digital Services (if you do not have one) and sign in.

Digicel’s right to make changes:
We reserve the right to terminate this offer if, in our sole opinion, the Content are being abused, such abuse to include but not be limited to reselling or attempts to resell the content, whether on a commercial basis or otherwise, general abuse deemed as an attempt to undermine the integrity of our services. We may also discontinue use by any particular customer on provision of forty-eight (48) hours’ notice for convenience and without cause being required.

We reserve the right to modify or discontinue (permanently or temporarily), this plan being offered to you at our discretion. We reserve the right to, at any time, with or without notice, vary or cancel the terms and conditions of this Service. In the event of us giving notice to you of any such changes to or cancellation of the Service, it shall suffice for us to give you notice via messages to your handset/device or to post such notification on the Digicel website or the Digital Services.

Any such notification shall be effective immediately or as of the date referred to in such notifications. You accept that certain content on the Digital Services may not be available in your country or in your preferred language due to contractual licensing restrictions.

Please note that content available in your current location may become unavailable to you if you travel to another location in which content is restricted.

Our Prepaid Terms and Conditions as well as Fair Use policies apply.

1. What are Prime Bundles?

Digicel’s Prime Bundles come loaded with super generous allotments for data, voice and SMS bundles that customers can enjoy every day.

2. What bundle allocations included in 1TOK Prime Bundles?

As of July 2023, below are the updated bundle allocations for 1TOK Prime Bundles.


1.  When did Digicel launch its Prime Bundles? The prime bundles launched on October 20, 2020, available to only Digicel’s prepaid users.


2.  How do I activate the Prime Bundle? You can activate or purchase your bundle through 2 methods – MyDigicel App (MDA) or USSD.


How to activate a bundle via USSD menu:

Step 1: Dial *675# to access the prepaid plan menu.

Step 2: Select option 1 for 1TOK Prime Bundles menu.

Step 3: Enter the desired selection for Daily, Weekly, Monthly, Specials or Bikpla Combo category.

Step 4: Select a plan option

Step 5: Press 1 to confirm purchase. 

Step 6: Await SMS confirmation message to proceed.


How to activate a bundle via MyDigicel App:

Step 1: Open MyDigicel App.

Step 2: Click on ‘Plans & Bundles’ tab 

Step 3: Select ‘Available Plans’

Step 4: Choose 1TOK Prime Bundles from the drop-down menu.

Step 5: Select a plan followed by clicking the ‘Activate Plan’ button and confirm purchase. 

Step 6: Await pop-up notification and SMS confirmation message to proceed.


3.  Do 1TOK Prime Bundles allow for multiple subscription? Yes, they do.


4.  Do 1TOK Prime Bundles support rollover?

No, rollover is not included.


5.  For the voice and SMS bundles, are they applicable to contact subscribers in other networks? No, both bundles only apply to Digi-Digi calls & SMS.


6.  Is Gifting included? Yes, however gifting is applicable to weekly and monthly 1TOK plans only.


7.  Is Renewal included? No, they do not auto renew.


8.  Who is eligible for this offer? Digicel Prepaid users only.