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1. ABOUT DIGICELTV APP?
The DigicelTV App is an application for Live TV content anytime, anywhere on your mobile device! Watch the best in sports, top local and international events, news, drama series, movies and programs wherever you are.
DigicelTV App is a cloud-based multimedia streaming platform for smartphones where you can watch selected TV channels with a sports, entertainment, kids or premium package. You can download this app via Google Play Store (Android OS) or on Apple Store (iOS), only available to Digicel subscribers (both prepaid and postpaid users).
LATEST NEWS
1. Have there been any new changes implemented for DigicelTV App in the last 30 days? Yes, the following changes are effective as of March 2023:
• Free DigicelTV passes are no longer part of the Prime Bundle feature or Shake It in MyDigicel App.
• DigicelTV Basic access now features only three (3) TV channels namely – ABC Australia, Aljazeera and NBC.
2. Have any new features been announced in DigicelTV? As of January 25 2023, a new feature in DigicelTV App that allows users to listen to their favorite local radio stations.
3. What local radio stations can I now access through DigicelTV? Current live radio station listing includes:
• Yumi FM
• Nau FM
• Legend FM
• Wantok Radio Light
4. How do I access the new radio station feature? This feature is located in a new dashboard option titled Radio within the app, as well as towards the end of the channel listing on the LIVE TV dashboard.
5. Are there any additional costs associated with using the new radio station feature? No, the feature is free to use and streams on both open data and DigicelTV packages.
6. Will the new radio station feature be available on both iOS and Android devices? Yes, it is available on both devices.
7. Can I provide feedback or report issues with the new radio station feature? Yes, users can provide feedback or report issues through the app's customer support center.
8. Can I listen to the radio stations offline? No, a data connection is required to stream the radio stations within the app.
9. How do I listen to live radio stations in DigicelTV? Use the following instructions as a guide.
Step 1: Open the DigicelTV app and login with your Digicel ID.
Step 2: Once on the homepage, click the “Radio” dashboard to see the radio station listing.
Step 3: Once you select a station, tap the play button in the middle of the screen to start streaming.
10. What benefits do I get with the new DigicelTV App?
• Live streaming of a variety of sporting events including rugby, cricket, basketball, tennis and more.
• Exclusive NRL coverage and TV drama series via certain local TVWAN channels
• Live radio station streaming
GENERAL QUESTIONS & ANSWERS:
11. When was DigicelTV app launched? This app launched on July 1, 2022 for Android OS and on August 17, 2022 for the iOS version.
12. How do I download the DigicelTV app? Download DigicelTV on your Android or Apple device and enjoy exclusive access to live TV channels and radio stations right from the comfort of your mobile device.
How to download app on Android:
Step 1: Visit the Play Store
Step 2: Search for “DigicelTV” and click 'Install'
Step 3: Click “Open” to enter the App.
How to download app on iOS:
Step 1: Visit the Apple Store or http://bitly.ws/tqIU
Step 2: Search for “DigicelTV” and click ‘Install’
Step 3: Click “Open” to enter the App.
All you need to start watching is a Digicel ID account and an active DigicelTV subscription. You can create an account and purchase a subscription to DigicelTV at MyDigicel App (MDA) or via USSD once you have downloaded the app. Mobile network and/or Wi-Fi charges can apply.
13. What device is compatible to use the DigicelTV app? The app is compatible with most smartphones and tablets with operating system iOS 10 & above, and Android 5 and above.
14. How do I get started? All you need to start streaming on DigicelTV App is a Digicel ID account and an active DigicelTV subscription.
· For existing PlayGo or DTV users, login to the app using your mobile number to start watching with an active DigicelTV package.
· If you are new to the network and have just downloaded the app for the first time on your device, you must create a Digicel ID account using another Digicel mobile application such as MyDigicel App or D’Music.
· You can purchase a DigicelTV App package through MyDigicel App (MDA) or via USSD. Mobile network and/or Wi-Fi charges can apply.
15. How do I create a Digicel ID account to use DigicelTV App? If you are a new user to the network or have not used DigicelTV App before, use the following steps.
Step 1: Open MyDigicel App or D’Music
Step 2: Select "Log in" on the login page using your Digicel ID and enter your mobile number.
Step 2: A verification code is sent via SMS to your device; enter the code when prompted.
Step 3: Select ‘Continue’ to proceed.
16. How do I login to DigicelTV? All you need to login is a Digicel ID account (see previous point).
Step 1: Open the DigicelTV app. Select "Log in" on the login page and enter your mobile number.
Step 2: A verification code is sent via SMS to your device; Enter the 4-digit code in the slots provided.
Step 3: Select ‘Continue’ to proceed into the app.
17. How much are the DigicelTV packages? Below are the DigicelTV App plans available via USSD and MyDigicel App:
Package Number of Channels 1 Day Price (PGK) 7 Day Price (PGK) 30 Day Price (PGK) Sports 18 16 35 80 Kids 11 5 11 11 Entertainment 15 10 15 15 Premium 32 10 32 32
18. How do I activate a DigicelTV package? You can activate any DigicelTV plan using USSD format (*675#) or MyDigicel App as follows.
How to buy a plan via USSD:
Step 1: Dial *675# to access the prepaid plan menu.
Step 2: Select option 0 for Next
Step 3: Select option 6 for DigicelTV
Step 4: Select a plan option (Premium, Sports, Kids or Entertainment) Step 5: Choose a TV pass and Press 1 to confirm purchase.
Step 6: Await SMS confirmation message to proceed.
How to buy a plan via MyDigicel App:
Step 1: Open MyDigicel App.
Step 2: Click on ‘Plans & Bundles’ tab
Step 3: Select ‘Available Plans’
Step 4: Choose DigicelTV Plans from the drop-down menu
Step 5: Select a plan followed by ‘Activate Plan’ and confirm purchase.
Step 6: Await pop-up notification and SMS confirmation message to proceed.
How to buy a plan in DigicelTV App:
Step 1: Open Digicel TV App.
Step 2: Go to avatar icon in the top-right corner to access ‘Your Account’
Step 3: Under ‘Your Settings’, select ‘Plans & Payment’
Step 4: On the next page, click ‘See Plans’ to be redirected to MyDigicel App
19. How do I check/change my Plan? Use the following instructions as a guide.
Step 1 – Open the DigicelTV app and login with your Digicel ID.
Step 2 – Once on the homepage, tap the avatar icon in the top-right corner to access your account.
Step 3 – Select “Your Settings”, tap “Plans & Payment” and ‘See Plans’ to proceed to MyDigicel App.
Step 4 – Select ‘My Active Plans’ if you have an active plan OR ‘Available Plans’ to buy a plan.
20. How will I know if the plan I purchase was activated? Upon purchase, you will receive an SMS confirmation message.
Sample message: “Your <PLAN_NAME> is ready! Stream all your favorite shows on the new DigicelTV app Dial *130# to check bal or visit a.mydigicel.net.”
21. I logged in to the app and am able to watch Live TV channels however, they are locked. Why aren’t they playing? Even without an active subscription, when you open the app, you will only be able to access the basic content only. To enjoy more live TV channel access, you must activate a DigicelTV plan.
22. What are the DigicelTV Basic access features? As of March 6 2023 the DigicelTV Basic package provides free news coverage from only three (3) TV channels namely:
• ABC Australia, Aljazeera, NBC.
23. What are the DigicelTV Sports access features? The DigicelTV Sports package includes all Basic features above with additional linear TV channels including:
• Edge Channel, ESPN, ESPN 2, Outdoor Channel, Premier League, TVWAN Action, TVWAN Events, TVWAN Sports, TVWAN Sports Events.
24. What are the DigicelTV Kids access features? The DigicelTV Kids package includes all Basic features above with additional linear TV channels including:
• Nickelodeon, Planet Fun.
25. What are the DigicelTV Entertainment access features? The DigicelTV Entertainment package includes all Basic features above with additional linear TV channels including:
• Love Nature, Rock Entertainment, Rock Extreme, Trace Urban, Smithsonian, TVWAN +, ROK2.
26. What are the DigicelTV Premium access features? The DigicelTV Premium package includes all Basic features above with additional linear TV channels including:
• Nickelodeon, Planet Fun, MTV Live, Paramount, Love Nature, Rock Entertainment, Rock Extreme, Trace Urban, Smithsonian, TVWAN +, Edge Channel, ESPN, ESPN 2, Outdoor Channel, Premier League, TVWAN Action, TVWAN Events, TVWAN Sports, TVWAN Sports Events, ROK2 & AXN.
27. How do I watch Live Channels? Use the following instructions as a guide.
Step 1: Open the DigicelTV app and login with your Digicel ID.
Step 2: Once on the homepage, click the “Live TV” dashboard to see the full channel listing.
Step 3: Once you select a channel, tap the play button in the middle of the screen to start feed playback. A Program Guide below the channel feed shows what is playing or coming up next.
28. How do I use the Channel Guide? Use the following instructions as a guide.
Step 1: Open the DigicelTV app and login with your Digicel ID.
Step 2: Once on the homepage, tap on the “Live TV” button to see the full channel listing.
Step 3: Select “Program Guide” to open the full channel guide and scroll horizontally to go through the ongoing and upcoming programs by hour.
Step 4: Tap the calendar in the top right corner to see the program guide by date.
29. The channels or stations are not streaming, what do I do? Possible solutions are below.
• Tap the avatar icon in the top right corner to access your account, go to ‘Your Settings’ and select ‘Clear Cache’.
• Log out from your account, then log in again.
• Check if there are ‘locks’ over the live channels or radio stations. If so, you will need an active plan to stream.
• Hold down the DigicelTV app icon for a few seconds on your device for more info and tap ‘App details in store’ to check if a new update is available for you to use.
• Activate flight mode for 5-10 seconds, then switch off flight mode and try again.
• Adjust the stream quality on by clicking on the drop-down button on the channel you are streaming.
30. Do the DigicelTV plans rollover? No, rollover does not apply to these plans.
31. Are the DigicelTV plans renewable? No, these plans do not auto renew.
32. Is gifting allowed? No, gifting is not applicable to DigicelTV plans.
1. ABOUT DIGICELTV APP?
The DigicelTV App is an application for Live TV content anytime, anywhere on your mobile device! Watch the best in sports, top local and international events, news, drama series, movies and programs wherever you are.
DigicelTV App is a cloud-based multimedia streaming platform for smartphones where you can watch selected TV channels with a sports, entertainment, kids or premium package. You can download this app via Google Play Store (Android OS) or on Apple Store (iOS), only available to Digicel subscribers (both prepaid and postpaid users).
LATEST NEWS
1. Have there been any new changes implemented for DigicelTV App in the last 30 days? Yes, the following changes are effective as of March 2023:
• Free DigicelTV passes are no longer part of the Prime Bundle feature or Shake It in MyDigicel App.
• DigicelTV Basic access now features only three (3) TV channels namely – ABC Australia, Aljazeera and NBC.
2. Have any new features been announced in DigicelTV? As of January 25 2023, a new feature in DigicelTV App that allows users to listen to their favorite local radio stations.
3. What local radio stations can I now access through DigicelTV? Current live radio station listing includes:
• Yumi FM
• Nau FM
• Legend FM
• Wantok Radio Light
4. How do I access the new radio station feature? This feature is located in a new dashboard option titled Radio within the app, as well as towards the end of the channel listing on the LIVE TV dashboard.
5. Are there any additional costs associated with using the new radio station feature? No, the feature is free to use and streams on both open data and DigicelTV packages.
6. Will the new radio station feature be available on both iOS and Android devices? Yes, it is available on both devices.
7. Can I provide feedback or report issues with the new radio station feature? Yes, users can provide feedback or report issues through the app's customer support center.
8. Can I listen to the radio stations offline? No, a data connection is required to stream the radio stations within the app.
9. How do I listen to live radio stations in DigicelTV? Use the following instructions as a guide.
Step 1: Open the DigicelTV app and login with your Digicel ID.
Step 2: Once on the homepage, click the “Radio” dashboard to see the radio station listing.
Step 3: Once you select a station, tap the play button in the middle of the screen to start streaming.
10. What benefits do I get with the new DigicelTV App?
• Live streaming of a variety of sporting events including rugby, cricket, basketball, tennis and more.
• Exclusive NRL coverage and TV drama series via certain local TVWAN channels
• Live radio station streaming
GENERAL QUESTIONS & ANSWERS:
11. When was DigicelTV app launched? This app launched on July 1, 2022 for Android OS and on August 17, 2022 for the iOS version.
12. How do I download the DigicelTV app? Download DigicelTV on your Android or Apple device and enjoy exclusive access to live TV channels and radio stations right from the comfort of your mobile device.
How to download app on Android:
Step 1: Visit the Play Store
Step 2: Search for “DigicelTV” and click 'Install'
Step 3: Click “Open” to enter the App.
How to download app on iOS:
Step 1: Visit the Apple Store or http://bitly.ws/tqIU
Step 2: Search for “DigicelTV” and click ‘Install’
Step 3: Click “Open” to enter the App.
All you need to start watching is a Digicel ID account and an active DigicelTV subscription. You can create an account and purchase a subscription to DigicelTV at MyDigicel App (MDA) or via USSD once you have downloaded the app. Mobile network and/or Wi-Fi charges can apply.
13. What device is compatible to use the DigicelTV app? The app is compatible with most smartphones and tablets with operating system iOS 10 & above, and Android 5 and above.
14. How do I get started? All you need to start streaming on DigicelTV App is a Digicel ID account and an active DigicelTV subscription.
· For existing PlayGo or DTV users, login to the app using your mobile number to start watching with an active DigicelTV package.
· If you are new to the network and have just downloaded the app for the first time on your device, you must create a Digicel ID account using another Digicel mobile application such as MyDigicel App or D’Music.
· You can purchase a DigicelTV App package through MyDigicel App (MDA) or via USSD. Mobile network and/or Wi-Fi charges can apply.
15. How do I create a Digicel ID account to use DigicelTV App? If you are a new user to the network or have not used DigicelTV App before, use the following steps.
Step 1: Open MyDigicel App or D’Music
Step 2: Select "Log in" on the login page using your Digicel ID and enter your mobile number.
Step 2: A verification code is sent via SMS to your device; enter the code when prompted.
Step 3: Select ‘Continue’ to proceed.
16. How do I login to DigicelTV? All you need to login is a Digicel ID account (see previous point).
Step 1: Open the DigicelTV app. Select "Log in" on the login page and enter your mobile number.
Step 2: A verification code is sent via SMS to your device; Enter the 4-digit code in the slots provided.
Step 3: Select ‘Continue’ to proceed into the app.
17. How much are the DigicelTV packages? Below are the DigicelTV App plans available via USSD and MyDigicel App:
| Package | Number of Channels | 1 Day Price (PGK) | 7 Day Price (PGK) | 30 Day Price (PGK) |
|---|---|---|---|---|
| Sports | 18 | 16 | 35 | 80 |
| Kids | 11 | 5 | 11 | 11 |
| Entertainment | 15 | 10 | 15 | 15 |
| Premium | 32 | 10 | 32 | 32 |
18. How do I activate a DigicelTV package? You can activate any DigicelTV plan using USSD format (*675#) or MyDigicel App as follows.
How to buy a plan via USSD:
Step 1: Dial *675# to access the prepaid plan menu.
Step 2: Select option 0 for Next
Step 3: Select option 6 for DigicelTV
Step 4: Select a plan option (Premium, Sports, Kids or Entertainment) Step 5: Choose a TV pass and Press 1 to confirm purchase.
Step 6: Await SMS confirmation message to proceed.
How to buy a plan via MyDigicel App:
Step 1: Open MyDigicel App.
Step 2: Click on ‘Plans & Bundles’ tab
Step 3: Select ‘Available Plans’
Step 4: Choose DigicelTV Plans from the drop-down menu
Step 5: Select a plan followed by ‘Activate Plan’ and confirm purchase.
Step 6: Await pop-up notification and SMS confirmation message to proceed.
How to buy a plan in DigicelTV App:
Step 1: Open Digicel TV App.
Step 2: Go to avatar icon in the top-right corner to access ‘Your Account’
Step 3: Under ‘Your Settings’, select ‘Plans & Payment’
Step 4: On the next page, click ‘See Plans’ to be redirected to MyDigicel App
19. How do I check/change my Plan? Use the following instructions as a guide.
Step 1 – Open the DigicelTV app and login with your Digicel ID.
Step 2 – Once on the homepage, tap the avatar icon in the top-right corner to access your account.
Step 3 – Select “Your Settings”, tap “Plans & Payment” and ‘See Plans’ to proceed to MyDigicel App.
Step 4 – Select ‘My Active Plans’ if you have an active plan OR ‘Available Plans’ to buy a plan.
20. How will I know if the plan I purchase was activated? Upon purchase, you will receive an SMS confirmation message.
Sample message: “Your <PLAN_NAME> is ready! Stream all your favorite shows on the new DigicelTV app Dial *130# to check bal or visit a.mydigicel.net.”
21. I logged in to the app and am able to watch Live TV channels however, they are locked. Why aren’t they playing? Even without an active subscription, when you open the app, you will only be able to access the basic content only. To enjoy more live TV channel access, you must activate a DigicelTV plan.
22. What are the DigicelTV Basic access features? As of March 6 2023 the DigicelTV Basic package provides free news coverage from only three (3) TV channels namely:
• ABC Australia, Aljazeera, NBC.
23. What are the DigicelTV Sports access features? The DigicelTV Sports package includes all Basic features above with additional linear TV channels including:
• Edge Channel, ESPN, ESPN 2, Outdoor Channel, Premier League, TVWAN Action, TVWAN Events, TVWAN Sports, TVWAN Sports Events.
24. What are the DigicelTV Kids access features? The DigicelTV Kids package includes all Basic features above with additional linear TV channels including:
• Nickelodeon, Planet Fun.
25. What are the DigicelTV Entertainment access features? The DigicelTV Entertainment package includes all Basic features above with additional linear TV channels including:
• Love Nature, Rock Entertainment, Rock Extreme, Trace Urban, Smithsonian, TVWAN +, ROK2.
26. What are the DigicelTV Premium access features? The DigicelTV Premium package includes all Basic features above with additional linear TV channels including:
• Nickelodeon, Planet Fun, MTV Live, Paramount, Love Nature, Rock Entertainment, Rock Extreme, Trace Urban, Smithsonian, TVWAN +, Edge Channel, ESPN, ESPN 2, Outdoor Channel, Premier League, TVWAN Action, TVWAN Events, TVWAN Sports, TVWAN Sports Events, ROK2 & AXN.
27. How do I watch Live Channels? Use the following instructions as a guide.
Step 1: Open the DigicelTV app and login with your Digicel ID.
Step 2: Once on the homepage, click the “Live TV” dashboard to see the full channel listing.
Step 3: Once you select a channel, tap the play button in the middle of the screen to start feed playback. A Program Guide below the channel feed shows what is playing or coming up next.
28. How do I use the Channel Guide? Use the following instructions as a guide.
Step 1: Open the DigicelTV app and login with your Digicel ID.
Step 2: Once on the homepage, tap on the “Live TV” button to see the full channel listing.
Step 3: Select “Program Guide” to open the full channel guide and scroll horizontally to go through the ongoing and upcoming programs by hour.
Step 4: Tap the calendar in the top right corner to see the program guide by date.
29. The channels or stations are not streaming, what do I do? Possible solutions are below.
• Tap the avatar icon in the top right corner to access your account, go to ‘Your Settings’ and select ‘Clear Cache’.
• Log out from your account, then log in again.
• Check if there are ‘locks’ over the live channels or radio stations. If so, you will need an active plan to stream.
• Hold down the DigicelTV app icon for a few seconds on your device for more info and tap ‘App details in store’ to check if a new update is available for you to use.
• Activate flight mode for 5-10 seconds, then switch off flight mode and try again.
• Adjust the stream quality on by clicking on the drop-down button on the channel you are streaming.
30. Do the DigicelTV plans rollover? No, rollover does not apply to these plans.
31. Are the DigicelTV plans renewable? No, these plans do not auto renew.
32. Is gifting allowed? No, gifting is not applicable to DigicelTV plans.
