Privacy Policy

Digicel Pacific is committed to respecting your privacy and to complying with applicable in-country data protection and privacy laws. This Data Privacy Policy Statement is provided to help you understand how we may collect, protect, and otherwise deal with your personal information.  

You acknowledge that by providing your personal information to Digicel Pacific, you consent to the processing of your data in accordance with this Data Privacy Policy Statement. You should read this notice in conjunction with the Terms and Conditions of use for our websites, apps, and our products and services.

This Data Privacy Policy Statement applies to and governs all entities under the Digicel Pacific group of companies, in Pacific jurisdictions in which they operate.

Personal Information Collection

Digicel Pacific collects your personal information with your knowledge and consent, and typically when you:

1.     Use Digicel Pacific’s wide range of products and services that are offered or for which you may choose to opt in;

2.     Make customer enquiries, register for information or other services;

3.     Respond to communications from us (such as SMS, emails, questionnaires, or surveys); 

4.     Interact with Digicel Pacific’s websites, such as submitting an application form, completing a survey form, and using online services. (If your browser has Internet cookies enabled it can facilitate Digicel Pacific’s tracking of personal preferences, pages visited etc);

5.     Participate on Digicel Pacific’s social media pages

6.     Participate in Digicel Pacific’s promotional events, incentive or loyalty programs;

7.     Provide information through Digicel Pacific’s customer call centers, dealers and sales channels or any other affiliates or business dealings with Digicel Pacific by which you have consented to provide your personal information.

Types of Information Collected

The types of personal information that Digicel Pacific may collect include, but are not limited to:

1.     contact information (such as name, address, email address, and telephone number)

2.     identification information (such as but not limited to passport identification number, tax registration number or driver’s license, national ID, date of birth)

3.     demographic information (such as age range, marital status, gender)

4.     photographs such as those that you may submit for contests or prize-winning competitions

5.     product-specific information (such as preference, closed user group (CUGs), friends and family whom you chose to include in your service plan, credit limit)

6.     banking information (such as direct debit and related bill payment banking transactions)

7.     service account information (such as call usage, account balances, transaction history, credit information, billing, loyalty points)

Use

Any personal information submitted to Digicel Pacific will be used in support of the intended purposes stated at the time at which it was collected, and subject to any preferences indicated by you. 

Mobile Applications

Digicel Pacific may from time to time offer and request your participation in various mobile applications to enhance user experience. If you chose to register for an application, we may obtain information about you and/or your mobile device with your consent. Digicel Pacific will use the information collected in accordance with this Data Privacy Policy Statement.

Digicel Pacific may also offer applications developed by third parties to enrich your experience, however your consent will be obtained prior to any application download. When you download a third-party application to your mobile device, the third-party affiliate may collect information about you in connection with your download or use of that application. Digicel Pacific is not responsible for the collection or use of information by third-party applications. Digicel Pacific recommends that you carefully review the privacy policy statement of each third-party application prior to downloading or using them.

Linked Sites

Digicel Pacific’s websites may contain links to third-party sites not controlled by Digicel Pacific or covered by this Data Privacy Policy Statement, such as those belonging to Digicel Pacific dealers, co-branded websites offered in conjunction with a business partner, or independent product review sites. Digicel Pacific recommends that you check the Data Privacy Policy Statement of other sites you visit before providing any personal information.

Digicel Pacific Dealers

When you buy service from a Digicel Pacific dealer, the dealer will share your information with Digicel as your service provider. While Digicel Pacific encourages its dealers to ensure full compliance with all applicable data privacy or data protection laws and policies, and has provided information to our dealers relating to non-disclosure obligations, Digicel Pacific is not responsible for dealers’ compliance with applicable laws.

Sharing

Digicel does not sell, trade, transfer or otherwise share your personal information except in the following instances:

1.     as required by law, such as in conjunction with a subpoena, government inquiry, litigation, dispute resolution, regulatory reporting or similar legal process;

2.     when we believe in good faith that disclosure is necessary to protect our rights, protect your security, investigate fraud, or respond to a law enforcement request;

3.     with Digicel Pacific service providers[1], field engineers, contractors who work on our behalf and who do not have an independent right to use the information to which they have access or that we disclose to them;

4.     with our business partners for Digicel Pacific’s marketing activities, in such case, no specific personally identifiable information is provided, as such information is generally aggregated;

5.     with third parties for research and development purposes;

6.     with our subsidiaries and affiliates, such as Digicel Pacific dealers;

Third parties must, in all cases, agree to a strict duty to keep all personal information confidential and to use it only for the purpose for which it was obtained.    

Data Transfer

Digicel Pacific will endeavor to ensure adequate commercial agreement is established with third-party affiliates with respect to cloud computing services and exporting of data to countries in accordance with applicable legislation governing different territories. Digicel also ensures secure data transfers using well-known security technologies and practices to secure data from unauthorized access or interception. However, please be aware that communications over the public Internet, such as emails/webmails, facsimile, are not secure unless they have been encrypted. Your communications may route through a number of countries before being delivered - this is the nature of the World Wide Web/Intranet. Digicel Pacific cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

Data Retention

Digicel Pacific retains data for a specific period of time required, however, certain data can be retained for longer periods as required by the laws of the territory within which the specific service is operated.

Security

We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic, and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information to operate, develop, or improve our services.   We also engage well-known technologies, including but not limited to firewalls, intrusion detection, SSL (Secure Sockets Layer), routine network vulnerability assessment, end-to-end encryption used for transactions and data storage, multi-factor authentication, secure coding practices and 24/7 monitoring of its network. Please be aware that although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Cookies/Tracking Technologies

Digicel Pacific websites use common Internet technologies, such as cookies and web beacons, to keep track of user interaction with the sites, to remember user preferences, and to maximize the user experience and performance of the website and services. For example, using cookies on our websites provides benefits to you, such as allowing you to autofill fields on forms, and providing details of the last time you logged in online. You can disable the cookie and the information will not be collected. Please refer to your browser Help instructions to learn more about cookies and how to manage their use. If you choose to decline cookies, some of the functionality of a website may be impaired.

Data Privacy Policy Statement Support and Enquiries

If you have concerns or questions regarding this Data Privacy Policy Statement or if you wish to update your personal information or stop the collection of your personal information, please reach out to us via social media[2] or contact our customer care team as follows:

Changes to Data Privacy Policy Statement

Digicel Pacific reserves the right to amend or modify this Data Privacy Policy Statement at any time and in response to changes in applicable data protection and privacy legislation. Notice of any such change along with the revised policy statement will be posted on our website; SMS and/or social media.