Digicel TV Offer
Promotion Details
To sign up for Digicel Play TV, you can come into any Digicel Retail Outlet or main office at Level 2, SNPF Plaza (Reception Area) with your Photo ID, Subscription & Equipment Fees (where applicable) and complete a Digicel Play/TV Application Form. OR you can call 123 to leave contact information for DigiTV team to return the call and assist.
Once your Application Form and Fees have been submitted your Digicel Play TV will be activated by close of the next Business Day for existing customers or within 10 Business days for New Customers.
1. What are the TV Plans?
The 2 main plans on Digicel Play are:
LITE: $39, for 15 Channels
PREMIUM: $89 for 26 Channels
2. What are the channels?
Lite Plan - $39:
Channel Channel ID TVWAN 1 Premier League 2 ESPN Pacific Rim 11 Rialto - Comedy Central 20 AXN 22 Lifetime 24 Daystar 31 Love Nature 32 Crime & Investigation 33 Discovery 36 Blue Ant Entertainment 37 BBC World 41 NHK World TV 53 Nickelodeon 54
Premium Plan - $89:
Channel Channel ID TVWAN 1 Premier League 2 TVWAN Action 3 TVWAN Sports 2 4 ESPN Pacific Rim 11 Fight Sports 12 Paramount 20 TURNER: Warner TV 21 AXN 22 Lifetime 23 Daystar 24 Love Nature - InPlus 31 Crime & Investigation 32 Discovery 33 Blue Ant Entertainment 34 CNN 35 BBC World 36 Food Network 37 Cartoon Network 41 VIACOM: Nickelodeon 41 Zee TV AP 50 SET India 51 Colors 52 STAR: Star Plus 53 StarGold 54
3. How often do I make payments?
The Digicel Play TV Plan is a monthly plan and payments for the FULL monthly subscription should be made once a month (on the date of installation).
You can also purchase on your phone using your credit balance on short code.
Note that expiry date changes from time to time depending on the top up date, not precisely the date of installation from the previous month.
4. What is the short code and how do I do that?
Dial *515#
Enter Box Number
Select Plan- Enter Number of Preferred Plan
Buy Plan- Enter 1 to Confirm
Exit Short Menu- Enter N to Exit
3. Are there any other fees apart from the Plans?
No, installation is free.
4. How many days am I paying for- how is monthly described in the monthly plans?
Monthly= 30 days (counting from Activation Date).
5. If I am on an existing monthly plan- then decide to purchase another monthly plan on short code in the middle of the month, for example on the 20th day, will I lose out on the last 10 days of my plan?
Yes. You will have to be watchful of your 30 days and to note down the specific END dates for each month.
6. Can I swap between plans ($39) and ($89) in the middle or anytime of the month?
Yes you are able to. The original plan will then be voided and new plan will activate for the next 30 days.
7. Where can I make payments?
Monthly Subscription fees can be made at any Digicel Retail Outlets or Main Office, Level 2 at SNPF Plaza. Important Notice: Payments will take up to 24 hours to reflect in the billing system, please ensure that payments are made well in advance.
8. Can I request for certain channels for any of these plans?
No these plans are standard and they cannot be swapped around.
9. What is the timeframe and who will install the equipment?
Standard installation period of 10 working days (2 weeks) applies.
10. If I have been disconnected for a period of time, can I sign up again? Will I be able to use the existing equipment if I hadn’t returned it? or if I had lost the equipment how much do I Pay?
Yes. You can reconnect with the special cost of $59 tala after confirming that you have all the equipment.
If you have lost the equipment the costs are as follows:
Set-top box Replacement with remote and charger - Purchase -$150.00
Digicel STB Charger- $40.00
Digicel Remote control without batteries- $50.00
1.2m Dish full kit with mounting (does not include cable and LNB) – without installation- $150.00
If all or most items are lost or damaged, the it is advised that customer needs to sign up for a new activation.
11. Who do I call if I have issues with the service?
The Helpdesk is available for your assistance from 8am to 5pm, Working Days (Monday to Friday)
Email address: customercaresamoa@digicelgroup.com
Phone Contacts: 7720000
Free call: 123 (Free for Digicel users)
1. What are the TV Plans?
The 2 main plans on Digicel Play are:
LITE: $39, for 15 Channels
PREMIUM: $89 for 26 Channels
2. What are the channels?
Lite Plan - $39:
| Channel | Channel ID |
|---|---|
| TVWAN | 1 |
| Premier League | 2 |
| ESPN Pacific Rim | 11 |
| Rialto | - |
| Comedy Central | 20 |
| AXN | 22 |
| Lifetime | 24 |
| Daystar | 31 |
| Love Nature | 32 |
| Crime & Investigation | 33 |
| Discovery | 36 |
| Blue Ant Entertainment | 37 |
| BBC World | 41 |
| NHK World TV | 53 |
| Nickelodeon | 54 |
Premium Plan - $89:
| Channel | Channel ID |
|---|---|
| TVWAN | 1 |
| Premier League | 2 |
| TVWAN Action | 3 |
| TVWAN Sports 2 | 4 |
| ESPN Pacific Rim | 11 |
| Fight Sports | 12 |
| Paramount | 20 |
| TURNER: Warner TV | 21 |
| AXN | 22 |
| Lifetime | 23 |
| Daystar | 24 |
| Love Nature | - |
| InPlus | 31 |
| Crime & Investigation | 32 |
| Discovery | 33 |
| Blue Ant Entertainment | 34 |
| CNN | 35 |
| BBC World | 36 |
| Food Network | 37 |
| Cartoon Network | 41 |
| VIACOM: Nickelodeon | 41 |
| Zee TV AP | 50 |
| SET India | 51 |
| Colors | 52 |
| STAR: Star Plus | 53 |
| StarGold | 54 |
3. How often do I make payments?
The Digicel Play TV Plan is a monthly plan and payments for the FULL monthly subscription should be made once a month (on the date of installation).
You can also purchase on your phone using your credit balance on short code.
Note that expiry date changes from time to time depending on the top up date, not precisely the date of installation from the previous month.
4. What is the short code and how do I do that?
Dial *515#
Enter Box Number
Select Plan- Enter Number of Preferred Plan
Buy Plan- Enter 1 to Confirm
Exit Short Menu- Enter N to Exit
3. Are there any other fees apart from the Plans?
No, installation is free.
4. How many days am I paying for- how is monthly described in the monthly plans?
Monthly= 30 days (counting from Activation Date).
5. If I am on an existing monthly plan- then decide to purchase another monthly plan on short code in the middle of the month, for example on the 20th day, will I lose out on the last 10 days of my plan?
Yes. You will have to be watchful of your 30 days and to note down the specific END dates for each month.
6. Can I swap between plans ($39) and ($89) in the middle or anytime of the month?
Yes you are able to. The original plan will then be voided and new plan will activate for the next 30 days.
7. Where can I make payments?
Monthly Subscription fees can be made at any Digicel Retail Outlets or Main Office, Level 2 at SNPF Plaza. Important Notice: Payments will take up to 24 hours to reflect in the billing system, please ensure that payments are made well in advance.
8. Can I request for certain channels for any of these plans?
No these plans are standard and they cannot be swapped around.
9. What is the timeframe and who will install the equipment?
Standard installation period of 10 working days (2 weeks) applies.
10. If I have been disconnected for a period of time, can I sign up again? Will I be able to use the existing equipment if I hadn’t returned it? or if I had lost the equipment how much do I Pay?
Yes. You can reconnect with the special cost of $59 tala after confirming that you have all the equipment.
If you have lost the equipment the costs are as follows:
Set-top box Replacement with remote and charger - Purchase -$150.00
Digicel STB Charger- $40.00
Digicel Remote control without batteries- $50.00
1.2m Dish full kit with mounting (does not include cable and LNB) – without installation- $150.00
If all or most items are lost or damaged, the it is advised that customer needs to sign up for a new activation.
11. Who do I call if I have issues with the service?
The Helpdesk is available for your assistance from 8am to 5pm, Working Days (Monday to Friday)
Email address: customercaresamoa@digicelgroup.com
Phone Contacts: 7720000
Free call: 123 (Free for Digicel users)
Free Installation applies when customer subscribes to the Premium Plan of $89 tala for 25 Channels.
$40 Installation Fee applies when customer subscribes to the Lite Plan of $39 tala for 15 Channels.
Customers can reactivate their TV Accounts with the special $59 Package. Package is only available to customers who have been inactive and still have the dish and box with them. Available only to customers that have been inactive and wish to reconnect their TV.
Channel Line Up:
TVWAN
Premier League
TVWAN Action
ESPN Pacific Rim
Rialto
Comedy Central
TURNER: Warner TV
AXN
Lifetime
Daystar
Love Nature
History
Crime & Investigation
Discovery
Blue Ant Entertainment
CNN
BBC World
Food Network
Cartoon Network
VIACOM: Nickelodeon
Free Installation applies when customer subscribes to the Premium Plan of $89 tala for 25 Channels.
$40 Installation Fee applies when customer subscribes to the Lite Plan of $39 tala for 15 Channels.
Customers can reactivate their TV Accounts with the special $59 Package. Package is only available to customers who have been inactive and still have the dish and box with them. Available only to customers that have been inactive and wish to reconnect their TV.
Channel Line Up:
TVWAN
Premier League
TVWAN Action
ESPN Pacific Rim
Rialto
Comedy Central
TURNER: Warner TV
AXN
Lifetime
Daystar
Love Nature
History
Crime & Investigation
Discovery
Blue Ant Entertainment
CNN
BBC World
Food Network
Cartoon Network
VIACOM: Nickelodeon