Digicel TV Offer
1. What are the TV Plans?
The 2 main plans on Digicel Play are:
LITE: $39, for 15 Channels
PREMIUM: $89 for 26 Channels
2. What are the channels?
Lite Plan - $39:
Channel Channel ID TVWAN 1 Premier League 2 ESPN Pacific Rim 11 Rialto - Comedy Central 20 AXN 22 Lifetime 24 Daystar 31 Love Nature 32 Crime & Investigation 33 Discovery 36 Blue Ant Entertainment 37 BBC World 41 NHK World TV 53 Nickelodeon 54
Premium Plan - $89:
Channel Channel ID TVWAN 1 Premier League 2 TVWAN Action 3 TVWAN Sports 2 4 ESPN Pacific Rim 11 Fight Sports 12 Paramount 20 TURNER: Warner TV 21 AXN 22 Lifetime 23 Daystar 24 Love Nature - InPlus 31 Crime & Investigation 32 Discovery 33 Blue Ant Entertainment 34 CNN 35 BBC World 36 Food Network 37 Cartoon Network 41 VIACOM: Nickelodeon 41 Zee TV AP 50 SET India 51 Colors 52 STAR: Star Plus 53 StarGold 54
3. How often do I make payments?
The Digicel Play TV Plan is a monthly plan and payments for the FULL monthly subscription should be made once a month (on the date of installation).
You can also purchase on your phone using your credit balance on short code.
Note that expiry date changes from time to time depending on the top up date, not precisely the date of installation from the previous month.
4. What is the short code and how do I do that?
Dial *515#
Enter Box Number
Select Plan- Enter Number of Preferred Plan
Buy Plan- Enter 1 to Confirm
Exit Short Menu- Enter N to Exit
3. Are there any other fees apart from the Plans?
No, installation is free.
4. How many days am I paying for- how is monthly described in the monthly plans?
Monthly= 30 days (counting from Activation Date).
5. If I am on an existing monthly plan- then decide to purchase another monthly plan on short code in the middle of the month, for example on the 20th day, will I lose out on the last 10 days of my plan?
Yes. You will have to be watchful of your 30 days and to note down the specific END dates for each month.
6. Can I swap between plans ($39) and ($89) in the middle or anytime of the month?
Yes you are able to. The original plan will then be voided and new plan will activate for the next 30 days.
7. Where can I make payments?
Monthly Subscription fees can be made at any Digicel Retail Outlets or Main Office, Level 2 at SNPF Plaza. Important Notice: Payments will take up to 24 hours to reflect in the billing system, please ensure that payments are made well in advance.
8. Can I request for certain channels for any of these plans?
No these plans are standard and they cannot be swapped around.
9. What is the timeframe and who will install the equipment?
Standard installation period of 10 working days (2 weeks) applies.
10. If I have been disconnected for a period of time, can I sign up again? Will I be able to use the existing equipment if I hadn’t returned it? or if I had lost the equipment how much do I Pay?
Yes. You can reconnect with the special cost of $59 tala after confirming that you have all the equipment.
If you have lost the equipment the costs are as follows:
Set-top box Replacement with remote and charger - Purchase -$150.00
Digicel STB Charger- $40.00
Digicel Remote control without batteries- $50.00
1.2m Dish full kit with mounting (does not include cable and LNB) – without installation- $150.00
If all or most items are lost or damaged, the it is advised that customer needs to sign up for a new activation.
11. Who do I call if I have issues with the service?
The Helpdesk is available for your assistance from 8am to 5pm, Working Days (Monday to Friday)
Email address: customercaresamoa@digicelgroup.com
Phone Contacts: 7720000
Free call: 123 (Free for Digicel users)
1. What are the TV Plans?
The 2 main plans on Digicel Play are:
LITE: $39, for 15 Channels
PREMIUM: $89 for 26 Channels
2. What are the channels?
Lite Plan - $39:
| Channel | Channel ID |
|---|---|
| TVWAN | 1 |
| Premier League | 2 |
| ESPN Pacific Rim | 11 |
| Rialto | - |
| Comedy Central | 20 |
| AXN | 22 |
| Lifetime | 24 |
| Daystar | 31 |
| Love Nature | 32 |
| Crime & Investigation | 33 |
| Discovery | 36 |
| Blue Ant Entertainment | 37 |
| BBC World | 41 |
| NHK World TV | 53 |
| Nickelodeon | 54 |
Premium Plan - $89:
| Channel | Channel ID |
|---|---|
| TVWAN | 1 |
| Premier League | 2 |
| TVWAN Action | 3 |
| TVWAN Sports 2 | 4 |
| ESPN Pacific Rim | 11 |
| Fight Sports | 12 |
| Paramount | 20 |
| TURNER: Warner TV | 21 |
| AXN | 22 |
| Lifetime | 23 |
| Daystar | 24 |
| Love Nature | - |
| InPlus | 31 |
| Crime & Investigation | 32 |
| Discovery | 33 |
| Blue Ant Entertainment | 34 |
| CNN | 35 |
| BBC World | 36 |
| Food Network | 37 |
| Cartoon Network | 41 |
| VIACOM: Nickelodeon | 41 |
| Zee TV AP | 50 |
| SET India | 51 |
| Colors | 52 |
| STAR: Star Plus | 53 |
| StarGold | 54 |
3. How often do I make payments?
The Digicel Play TV Plan is a monthly plan and payments for the FULL monthly subscription should be made once a month (on the date of installation).
You can also purchase on your phone using your credit balance on short code.
Note that expiry date changes from time to time depending on the top up date, not precisely the date of installation from the previous month.
4. What is the short code and how do I do that?
Dial *515#
Enter Box Number
Select Plan- Enter Number of Preferred Plan
Buy Plan- Enter 1 to Confirm
Exit Short Menu- Enter N to Exit
3. Are there any other fees apart from the Plans?
No, installation is free.
4. How many days am I paying for- how is monthly described in the monthly plans?
Monthly= 30 days (counting from Activation Date).
5. If I am on an existing monthly plan- then decide to purchase another monthly plan on short code in the middle of the month, for example on the 20th day, will I lose out on the last 10 days of my plan?
Yes. You will have to be watchful of your 30 days and to note down the specific END dates for each month.
6. Can I swap between plans ($39) and ($89) in the middle or anytime of the month?
Yes you are able to. The original plan will then be voided and new plan will activate for the next 30 days.
7. Where can I make payments?
Monthly Subscription fees can be made at any Digicel Retail Outlets or Main Office, Level 2 at SNPF Plaza. Important Notice: Payments will take up to 24 hours to reflect in the billing system, please ensure that payments are made well in advance.
8. Can I request for certain channels for any of these plans?
No these plans are standard and they cannot be swapped around.
9. What is the timeframe and who will install the equipment?
Standard installation period of 10 working days (2 weeks) applies.
10. If I have been disconnected for a period of time, can I sign up again? Will I be able to use the existing equipment if I hadn’t returned it? or if I had lost the equipment how much do I Pay?
Yes. You can reconnect with the special cost of $59 tala after confirming that you have all the equipment.
If you have lost the equipment the costs are as follows:
Set-top box Replacement with remote and charger - Purchase -$150.00
Digicel STB Charger- $40.00
Digicel Remote control without batteries- $50.00
1.2m Dish full kit with mounting (does not include cable and LNB) – without installation- $150.00
If all or most items are lost or damaged, the it is advised that customer needs to sign up for a new activation.
11. Who do I call if I have issues with the service?
The Helpdesk is available for your assistance from 8am to 5pm, Working Days (Monday to Friday)
Email address: customercaresamoa@digicelgroup.com
Phone Contacts: 7720000
Free call: 123 (Free for Digicel users)
Free Installation applies when customer subscribes to the Premium Plan of $89 tala for 25 Channels.
$40 Installation Fee applies when customer subscribes to the Lite Plan of $39 tala for 15 Channels.
Customers can reactivate their TV Accounts with the special $59 Package. Package is only available to customers who have been inactive and still have the dish and box with them. Available only to customers that have been inactive and wish to reconnect their TV.
Channel Line Up:
TVWAN
Premier League
TVWAN Action
ESPN Pacific Rim
Rialto
Comedy Central
TURNER: Warner TV
AXN
Lifetime
Daystar
Love Nature
History
Crime & Investigation
Discovery
Blue Ant Entertainment
CNN
BBC World
Food Network
Cartoon Network
VIACOM: Nickelodeon
Free Installation applies when customer subscribes to the Premium Plan of $89 tala for 25 Channels.
$40 Installation Fee applies when customer subscribes to the Lite Plan of $39 tala for 15 Channels.
Customers can reactivate their TV Accounts with the special $59 Package. Package is only available to customers who have been inactive and still have the dish and box with them. Available only to customers that have been inactive and wish to reconnect their TV.
Channel Line Up:
TVWAN
Premier League
TVWAN Action
ESPN Pacific Rim
Rialto
Comedy Central
TURNER: Warner TV
AXN
Lifetime
Daystar
Love Nature
History
Crime & Investigation
Discovery
Blue Ant Entertainment
CNN
BBC World
Food Network
Cartoon Network
VIACOM: Nickelodeon
1. What is Digicel TV App?
Digicel TV App also known as “DTV” App is a streaming mobile application that offers viewing of local & international IPTV and radio channels. The best place to catch all your favourite sports content such as International Rugby (including Rugby League, HSBC Sevens, Six Nations), NBA All-Stars, NFL, Premier League & so much more for everyone!
2. What are the packages offered for DTV App?
There are two (2) packages;
Basic Package which includes 6 channels + 2 local channels which total up to 8 channels + all radio stations.
Premium Package has 21 channels + 2 local channels which total up to 23 channels + all radio stations. See below the list of channel for each package;
Channel Basic Premium TVWAN Pacific ✅ ✅ ROK ✅ ✅ ABC Australia ✅ ✅ Aljazeera ✅ ✅ CCTV 4 ✅ ✅ Daystar ✅ ✅ TV 5 ✅ ✅ TV 3 ✅ ✅ EFKS TV ✅ ✅ Trace Urban ❌ ✅ Rock Extreme ❌ ✅ Rock Entertainment ❌ ✅ Love Nature ❌ ✅ Outdoor ❌ ✅ AXN ❌ ✅ Nickelodeon ❌ ✅ Planet Fun ❌ ✅ Edge Channel ❌ ✅ ESPN ❌ ✅ ESPN 2 ❌ ✅ Premier League ❌ ✅ TWWAN Sports Pacific ❌ ✅ TVWAN Sports 2 ❌ ✅
Local Radio Station International Radio Station EyeSpy Radio Australia MagikFM 2AP Laufou StarFM MaloFM TalofaFM
3. How can I access the packages?
Basic package is free by default and available to everyone. Free data will be offered with your Prime bundle to use for the DTV App.
To watch premium channels you would have to buy a Premium plan which comes with allocated data to stream app
Plan Name Price Additional Data Validity Premium DTV 1 Day $2.00 1GB 1 day Premium DTV 3 Days $5.00 2GB 3 days Premium DTV 5 Days $10.00 5GB 5 days Premium DTV 30 Days $30.00 15GB 30 days
4. Am I able to watch DTV app with a Premium plan only without a normal data plan on my number?
Yes. You can stream DTV app with a premium plan on your number without any normal data active on number.
5. How can I download the Digicel TV App?
It is available for download on PlayStore and AppStore.
6. Is DTV available to both prepaid and postpaid subscribers to use?
Yes, both prepaid and postpaid subscribers can download and use the DTV App.
7. What device operating system is DTV App compatible on?
Operating Systems compatible to download app are, Android 5 or higher and IOS 11 or higher.
8. I just bought a DTV Premium plan, but the premium channels are all locked
If your premium plan was successfully awarded and notified by sms, please try a quick app refresh by either
i. Log out from account and log back in or
Clear app cache- open DTV app > click top right icon > click clear cache
9. Is Digicel TV App the same as Digicel TV?
No, Digicel TV App is independent and is the replacement of the PlayGo application. This is meant to be used on mobiles only.
Digicel TV license and content rights are different to that of DTV App. The content and channels may differ. There would be some channels and content which would be identical.
1. What is Digicel TV App?
Digicel TV App also known as “DTV” App is a streaming mobile application that offers viewing of local & international IPTV and radio channels. The best place to catch all your favourite sports content such as International Rugby (including Rugby League, HSBC Sevens, Six Nations), NBA All-Stars, NFL, Premier League & so much more for everyone!
2. What are the packages offered for DTV App?
There are two (2) packages;
Basic Package which includes 6 channels + 2 local channels which total up to 8 channels + all radio stations.
Premium Package has 21 channels + 2 local channels which total up to 23 channels + all radio stations. See below the list of channel for each package;
| Channel | Basic | Premium |
|---|---|---|
| TVWAN Pacific | ✅ | ✅ |
| ROK | ✅ | ✅ |
| ABC Australia | ✅ | ✅ |
| Aljazeera | ✅ | ✅ |
| CCTV 4 | ✅ | ✅ |
| Daystar | ✅ | ✅ |
| TV 5 | ✅ | ✅ |
| TV 3 | ✅ | ✅ |
| EFKS TV | ✅ | ✅ |
| Trace Urban | ❌ | ✅ |
| Rock Extreme | ❌ | ✅ |
| Rock Entertainment | ❌ | ✅ |
| Love Nature | ❌ | ✅ |
| Outdoor | ❌ | ✅ |
| AXN | ❌ | ✅ |
| Nickelodeon | ❌ | ✅ |
| Planet Fun | ❌ | ✅ |
| Edge Channel | ❌ | ✅ |
| ESPN | ❌ | ✅ |
| ESPN 2 | ❌ | ✅ |
| Premier League | ❌ | ✅ |
| TWWAN Sports Pacific | ❌ | ✅ |
| TVWAN Sports 2 | ❌ | ✅ |
| Local Radio Station | International Radio Station |
|---|---|
| EyeSpy | Radio Australia |
| MagikFM | |
| 2AP | |
| Laufou | |
| StarFM | |
| MaloFM | |
| TalofaFM |
3. How can I access the packages?
Basic package is free by default and available to everyone. Free data will be offered with your Prime bundle to use for the DTV App.
To watch premium channels you would have to buy a Premium plan which comes with allocated data to stream app
| Plan Name | Price | Additional Data | Validity |
|---|---|---|---|
| Premium DTV 1 Day | $2.00 | 1GB | 1 day |
| Premium DTV 3 Days | $5.00 | 2GB | 3 days |
| Premium DTV 5 Days | $10.00 | 5GB | 5 days |
| Premium DTV 30 Days | $30.00 | 15GB | 30 days |
4. Am I able to watch DTV app with a Premium plan only without a normal data plan on my number?
Yes. You can stream DTV app with a premium plan on your number without any normal data active on number.
5. How can I download the Digicel TV App?
It is available for download on PlayStore and AppStore.
6. Is DTV available to both prepaid and postpaid subscribers to use?
Yes, both prepaid and postpaid subscribers can download and use the DTV App.
7. What device operating system is DTV App compatible on?
Operating Systems compatible to download app are, Android 5 or higher and IOS 11 or higher.
8. I just bought a DTV Premium plan, but the premium channels are all locked
If your premium plan was successfully awarded and notified by sms, please try a quick app refresh by either
i. Log out from account and log back in or
Clear app cache- open DTV app > click top right icon > click clear cache
9. Is Digicel TV App the same as Digicel TV?
No, Digicel TV App is independent and is the replacement of the PlayGo application. This is meant to be used on mobiles only.
Digicel TV license and content rights are different to that of DTV App. The content and channels may differ. There would be some channels and content which would be identical.