Digicel TV Offer

Digicel TV Offer

Digicel TV

1.    What are the TV Plans?

The 2 main plans on Digicel Play are:

  • LITE: $39, for 15 Channels

  • PREMIUM: $89 for 26 Channels

2.    What are the channels?

Lite Plan - $39:

ChannelChannel ID
Premier League2
ESPN Pacific Rim11
Comedy Central20
Love Nature32
Crime & Investigation33
Blue Ant Entertainment37
BBC World41
NHK World TV53

Premium Plan - $89:

ChannelChannel ID
Premier League2
TVWAN Action3
TVWAN Sports 24
ESPN Pacific Rim11
Fight Sports12
TURNER: Warner TV21
Love Nature-
Crime & Investigation32
Blue Ant Entertainment34
BBC World36
Food Network37
Cartoon Network41
VIACOM: Nickelodeon41
Zee TV AP50
SET India51
STAR: Star Plus53

3.    How often do I make payments?

The Digicel Play TV Plan is a monthly plan and payments for the FULL monthly subscription should be made once a month (on the date of installation).

You can also purchase on your phone using your credit balance on short code.

Note that expiry date changes from time to time depending on the top up date, not precisely the date of installation from the previous month.

4.    What is the short code and how do I do that?

  1. Dial *515#

  2. Enter Box Number

  3. Select Plan- Enter Number of Preferred Plan

  4. Buy Plan- Enter 1 to Confirm

  5. Exit Short Menu- Enter N to Exit

3.    Are there any other fees apart from the Plans?

No, installation is free.

4.    How many days am I paying for- how is monthly described in the monthly plans?

Monthly= 30 days (counting from Activation Date).

5.    If I am on an existing monthly plan- then decide to purchase another monthly plan on short code in the middle of the month, for example on the 20th day, will I lose out on the last 10 days of my plan?

Yes. You will have to be watchful of your 30 days and to note down the specific END dates for each month.

6.    Can I swap between plans ($39) and ($89) in the middle or anytime of the month?

Yes you are able to. The original plan will then be voided and new plan will activate for the next 30 days.

7.    Where can I make payments?

Monthly Subscription fees can be made at any Digicel Retail Outlets or Main Office, Level 2 at SNPF Plaza. Important Notice: Payments will take up to 24 hours to reflect in the billing system, please ensure that payments are made well in advance.

8.    Can I request for certain channels for any of these plans?

No these plans are standard and they cannot be swapped around.

9.    What is the timeframe and who will install the equipment?

Standard installation period of 10 working days (2 weeks) applies.

10.    If I have been disconnected for a period of time, can I sign up again? Will I be able to use the existing equipment if I hadn’t returned it? or if I had lost the equipment how much do I Pay?

Yes. You can reconnect with the special cost of $59 tala after confirming that you have all the equipment.

If you have lost the equipment the costs are as follows:

  • Set-top box Replacement with remote and charger - Purchase -$150.00 

  • Digicel STB Charger- $40.00

  • Digicel Remote control without batteries- $50.00

  • 1.2m Dish full kit with mounting (does not include cable and LNB) – without installation- $150.00 

If all or most items are lost or damaged, the it is advised that customer needs to sign up for a new activation.

11.    Who do I call if I have issues with the service?

The Helpdesk is available for your assistance from 8am to 5pm, Working Days (Monday to Friday)

  • Email address: customercaresamoa@digicelgroup.com

  • Phone Contacts: 7720000

  • Free call: 123 (Free for Digicel users)

  • Free Installation applies when customer subscribes to the Premium Plan of $89 tala for 25 Channels.

  • $40 Installation Fee applies when customer subscribes to the Lite Plan of $39 tala for 15 Channels.

  • Customers can reactivate their TV Accounts with the special $59 Package. Package is only available to customers who have been inactive and still have the dish and box with them. Available only to customers that have been inactive and wish to reconnect their TV.

Channel Line Up:

  1. TVWAN

  2. Premier League

  3. TVWAN Action

  4. ESPN Pacific Rim

  5. Rialto

  6. Comedy Central

  7. TURNER: Warner TV

  8. AXN

  9. Lifetime

  10. Daystar

  11. Love Nature

  12. History

  13. Crime & Investigation

  14. Discovery

  15. Blue Ant Entertainment

  16. CNN

  17. BBC World

  18. Food Network

  19. Cartoon Network

  20. VIACOM: Nickelodeon

1.      What is Digicel TV App?

Digicel TV App also known as “DTV” App is a streaming mobile application that offers viewing of local & international IPTV and radio channels. The best place to catch all your favourite sports content such as International Rugby (including Rugby League, HSBC Sevens, Six Nations), NBA All-Stars, NFL, Premier League & so much more for everyone!


2.      What are the packages offered for DTV App?
There are two (2) packages;

  • Basic Package which includes 6 channels + 2 local channels which total up to 8 channels + all radio stations.

  • Premium Package has 21 channels + 2 local channels which total up to 23 channels + all radio stations. See below the list of channel for each package;

TVWAN Pacific
ABC Australia
TV 5
TV 3
Trace Urban
Rock Extreme
Rock Entertainment
Love Nature
Planet Fun
Edge Channel
Premier League
TWWAN Sports Pacific
TVWAN Sports 2

Local Radio StationInternational Radio Station
EyeSpyRadio Australia

3.      How can I access the packages?

Basic package is free by default and available to everyone. Free data will be offered with your Prime bundle to use for the DTV App.

To watch premium channels you would have to buy a Premium plan which comes with allocated data to stream app

Plan NamePriceAdditional DataValidity
Premium DTV 1 Day$2.001GB1 day
Premium DTV 3 Days$5.002GB3 days
Premium DTV 5 Days$10.005GB5 days
Premium DTV 30 Days$30.0015GB30 days

4.      Am I able to watch DTV app with a Premium plan only without a normal data plan on my number?
Yes. You can stream DTV app with a premium plan on your number without any normal data active on number.


5.      How can I download the Digicel TV App?
It is available for download on PlayStore and AppStore.


6.      Is DTV available to both prepaid and postpaid subscribers to use?
Yes, both prepaid and postpaid subscribers can download and use the DTV App.


7.      What device operating system is DTV App compatible on?
Operating Systems compatible to download app are, Android 5 or higher and IOS 11 or higher.


8.      I just bought a DTV Premium plan, but the premium channels are all locked
If your premium plan was successfully awarded and notified by sms, please try a quick app refresh by either

i.      Log out from account and log back in or

Clear app cache- open DTV app > click top right icon > click clear cache

9.      Is Digicel TV App the same as Digicel TV?
No, Digicel TV App is independent and is the replacement of the PlayGo application. This is meant to be used on mobiles only.

 Digicel TV license and content rights are different to that of DTV App. The content and channels may differ. There would be some channels and content which would be identical.