Prime Bundles FAQ/T&Cs
1. First off, what is a Digital Operator?
Digicel has gone Digital and we have already taken our customers on the Digital journey with us with the mobile apps that we have launched so far. As a mobile operator, we sold minutes and MBs, now, as a Digital Operator, we are about delivering digital experiences and engagement and we are making that happen 1440 minutes of each day.
That means being always there, always on and always having something to offer customers – no matter what they are into. Sports, News, Messaging, Marketplaces, Radio, and Podcasts – we have something for everyone. Every minute of every day.
2. How are we showing customers what Digital Operator means?
So, we’ve agreed that we’re a Digital Operator, and we understand what that means. Now how do we show customers what that means? The first major move in our new Digital Operator and customer relationship is providing our customer with an opportunity to upgrade to our data plans.
That means we are enabling them to enjoy all of the digital engagement, digital experiences and data they could possibly wish for. Put simply, the data plans are our future.
3. Sounds interesting! Tell me about those data plans.
Our Digital Operator promise to customers is of simply more. 1440 minutes of each day, and our all-new data plans do just that. Here’s how. We’re giving customers BRAND NEW exciting Digital Bundles which include 5 Apps each with its own data allocations.
Our data plans feature our suite of FIVE Digital Apps:
MyDigicel App to manage your Digicel life
DTV for TV streaming
BiP for messaging, gaming and marketplaces
LOOP for news
Not only that, with our data plans we are making sure our customers can enjoy more of the things they love, with even more data.
Whatever our customers are into, we have a digital experience for them meaning they can do more, experience more, learn more, laugh more, make more, share more, listen more and play more together with Digicel.
4. Why are the new data plans more expensive than the OLD bundles
This is about giving our customers more and slowing them to enjoy, touch and feel our suits of digital experiences as they live their best digital lives with us. The Digital Apps Bundles has more value through LARGE data allocations and an array of easy and brilliant Apps
5. Are all customers able to purchase the new data plans
Yes, all customers will have the access to purchase the Digital bundles
6. Which Digital Apps are included in the data bundles?
Digicel data plans include our full suites of Digital Apps. And the great thing about our suite of Digital Apps is that there really is something for everyone, no matter what they are in to.
Digicel data plans include 5 Digital Apps. Here's a run-down:
BiP – your instant messaging-and-much-more communications and discovery service
LOOP – your news now
MyDigicel App – your Digicel self-service and store in your pocket
DTV - your app for TV anytime, anywhere
7. What do I need to do?
The great thing about our data plans is that they come loaded with super generous data allotments for each of our digital apps so you can try, touch, feel and experience them to your heart’s content.
In addition to that, our data plans also come with a boatload of data for our customers to use as they wish between the Apps. (Data allocated is specific to the Apps)
Prepaid customers can upgrade their plan by using regular local method. You have many options to upgrade to the Digicel data plans - Through Web, MDA, UMM (*555#) or by visiting your nearest Retail outlet where one of our friendly staff will assist you
8. How do I activate the data plans?
You can activate / purchase your bundle through 3 methods - Web, MDA or UMM
Activation (Web):
Customers will be able to activate the New Prepaid data Plans by accessing MyDigicel Web.
After gaining access to MyDigicel by entering the Digicel ID, the customer will go the My Plans section, select available plan, and click on the desired Digicel data plan to activate the plan.
After selecting the desired data plan the following will happen:
If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated.
If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.
Activation (MyDigicel App):
Customers will be able to activate the New Prepaid Digicel data Plan by accessing the MyDigicel App
After gaining access to MyDigicel by entering the Digicel ID, the customer will go the My Plans section, select available plan, and click on the desired Prepaid data plan to activate the plan.
After selecting the desired data plan the following will happen:
If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated.
If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.
Activation (UMM):
Customers will dial UMM Code *555# to access the UMM menu.
Customers will then enter the desire selection code that will bring them to Prepaid data plan Menu.
In the Prepaid data plan Menu, the customer will enter the desire selection code and activate the desired duration data plan.
Once the customer confirms their activation of the data plan they will receive a flash USSD message and follow by a SMS stating:
That the plan successfully activated if the customer had sufficient credit for activation.
Or if there was insufficient credit available for plan activation, the SMS would advise to please add the required funds and try again.
Renewal:
Customers will receive a notification 2 days and 1 day before their data plan expires advising that their plan will auto renew.
If at expiry the customer has sufficient credit on the plan will auto renew.
If the customer has insufficient credit at plan expiry, the auto renewal would have failed and the data plan ends.
Customers will also be able to opt out of auto-renewal via UMM or the MyDigicel App or the MyDigicel Web.
Expiry:
When DO Bundle expires customers WILL NOT keep the remaining MB for their Digital Apps as NO GRACE PERIOD will be applied; There is no rollover on the app data.
Anytime Data Bundle in the plan will rollover.\
9. How much data will the Digital Apps offer our Customers?
This is all about giving customers more of the things they love at no extra cost.. The great thing about our data plan is that they come loaded with super generous data allotments for each of our digital apps so you can try, touch, feel and experience them to your heart’s content.
In addition to that, our data plan also come with a boatload of data on top for customers to use as they wish.
Like any other app or data use on your phone, exactly how much you can do per MB or GB varies with a range of factors from the quality of video being streamed, the strength of your signal, how many people are on a call, etc. There can also be some “background data use” for apps that auto-update.
That said, as a rough guide, 1GB of data would allow you to do the following:
App Usage per 1GB DTV 120 minutes streaming Loop 500 articles BiP 1,000,000,000 messaging OR
1,000 voice call mins OR
50 video call mins
Data Plans:
1 Day Prime Bundle 3 Day Prime Bundle 7 Day Prime Bundle Price 175VT 350VT 600VT Any Use Data 1GB 2GB 3GB DigicelTV - Premium 1GB 3GB 7GB Loop 1GB 3GB 7GB MyDigicel Unlimited Unlimited Unlimited BiP - Messaging, voice & viceo calling 1GB 3GB 7GB Total Data 7GB 20GB 45GB
10. What are the specifications on the Apps provided in the Data Plans?
DigicelTV App
Data allowance will be created for DTV usage only; No other apps or browser will be able to access the data in the dedicated app data other than DTV traffic. When the DTV bundle is exhausted customers will be charged from their regular data bundle if available. Qualified plans will differentiate the subscription that is applied to customer’s account e.g. Basic vs Premium.
BiP
Data allowance details to be created for specific BiP use only. The BiP dedicated app data should be configured to allow BiP messaging only. BiP Discovery and Games will be charged from customer’s main data. No other Application or data traffic should be allowed from the dedicated app data. Once the bundle is exhausted customers will be charged from their main data for BiP usage.
Loop
A new Loop Data Allowance will be configured for Loop traffic only; The whitelisted data WILL NOT cover Loop Video and Advertisement; this traffic will be charged from the main data account.
MyDigicel App
MDA is already zero-rated/free that is, no data is deducted. Customers can use UNLIMITED MDA with no data bundle.
Note: Digicel on, Worries off applies to all App bundles. No credit deductions or out of bundle data charges will be made without the consent of the customer.11. What are the Charging Priorities by Digital App
BiP Usage: BiP promo ➝ BiP Bundle ➝ Data Bundle ➝ Main Credit
DigicelTV App: DigicelTV App Bundle ➝ Data Bundle ➝ Main Credit
Loop: Loop data ➝ Data Bundle ➝ Main Credit
12. How do I check my balance?
MyDigicel app is the best place for self-service with your Digicel account. You can also check your balance via UMM *555#
13. What happens if I already have a plan for one of the Apps and I purchase a data plan?
DigicelTV App
If a customer has an active DTV Standalone plan then activates a New Digicel data plan the below should happen:
Customers will receive the additional data bundle from the Bundle plan activated including data plan
Customer will continue receiving DigicelTV app access
The regular DigicelTV app dedicated data will take priority in charging whilst using the DTV App
The DTV dedicated data will maintain its original validity
BIP
If a customer has the Free BiP Text call promo active on their account then activates the Digicel data plan the below should happen:
Customers will receive the additional data bundle from the Bundle plan activated including data bundles.
Promo BiP bundle will be used first.
The BiP bundles will not cover charges for BiP Discovery and Games
14. Will my data bundle work while I am roaming?
No, the data plan will only work while you are in Vanuatu. If you travel out of the country and use the apps, all usage will be charged to your roaming plan or at out of bundle roaming rates.
15. Will I get a notification when a service within an App is not included in the dedicated data allotment of an App
Yes, the customer will be notified as soon as they are going to be charged from the main account.
16. Does data come of my main account when using the Apps, when I still have App allocated data available
Yes, there are specific functions within the Apps that will consume data from the customers main account rather than the data allocated to the App.
The functionalities within the App that consumer data from the main account are listed below:
BiP
Multi user video Calls
Gaming
Discover
Location
LOOP
Advertising, Images and Videos will be consumed from the Main Data Account and NOT from Data allocated to the App
1. First off, what is a Digital Operator?
Digicel has gone Digital and we have already taken our customers on the Digital journey with us with the mobile apps that we have launched so far. As a mobile operator, we sold minutes and MBs, now, as a Digital Operator, we are about delivering digital experiences and engagement and we are making that happen 1440 minutes of each day.
That means being always there, always on and always having something to offer customers – no matter what they are into. Sports, News, Messaging, Marketplaces, Radio, and Podcasts – we have something for everyone. Every minute of every day.
2. How are we showing customers what Digital Operator means?
So, we’ve agreed that we’re a Digital Operator, and we understand what that means. Now how do we show customers what that means? The first major move in our new Digital Operator and customer relationship is providing our customer with an opportunity to upgrade to our data plans.
That means we are enabling them to enjoy all of the digital engagement, digital experiences and data they could possibly wish for. Put simply, the data plans are our future.
3. Sounds interesting! Tell me about those data plans.
Our Digital Operator promise to customers is of simply more. 1440 minutes of each day, and our all-new data plans do just that. Here’s how. We’re giving customers BRAND NEW exciting Digital Bundles which include 5 Apps each with its own data allocations.
Our data plans feature our suite of FIVE Digital Apps:
MyDigicel App to manage your Digicel life
DTV for TV streaming
BiP for messaging, gaming and marketplaces
LOOP for news
Not only that, with our data plans we are making sure our customers can enjoy more of the things they love, with even more data.
Whatever our customers are into, we have a digital experience for them meaning they can do more, experience more, learn more, laugh more, make more, share more, listen more and play more together with Digicel.
4. Why are the new data plans more expensive than the OLD bundles
This is about giving our customers more and slowing them to enjoy, touch and feel our suits of digital experiences as they live their best digital lives with us. The Digital Apps Bundles has more value through LARGE data allocations and an array of easy and brilliant Apps
5. Are all customers able to purchase the new data plans
Yes, all customers will have the access to purchase the Digital bundles
6. Which Digital Apps are included in the data bundles?
Digicel data plans include our full suites of Digital Apps. And the great thing about our suite of Digital Apps is that there really is something for everyone, no matter what they are in to.
Digicel data plans include 5 Digital Apps. Here's a run-down:
BiP – your instant messaging-and-much-more communications and discovery service
LOOP – your news now
MyDigicel App – your Digicel self-service and store in your pocket
DTV - your app for TV anytime, anywhere
7. What do I need to do?
The great thing about our data plans is that they come loaded with super generous data allotments for each of our digital apps so you can try, touch, feel and experience them to your heart’s content.
In addition to that, our data plans also come with a boatload of data for our customers to use as they wish between the Apps. (Data allocated is specific to the Apps)
Prepaid customers can upgrade their plan by using regular local method. You have many options to upgrade to the Digicel data plans - Through Web, MDA, UMM (*555#) or by visiting your nearest Retail outlet where one of our friendly staff will assist you
8. How do I activate the data plans?
You can activate / purchase your bundle through 3 methods - Web, MDA or UMM
Activation (Web):
Customers will be able to activate the New Prepaid data Plans by accessing MyDigicel Web.
After gaining access to MyDigicel by entering the Digicel ID, the customer will go the My Plans section, select available plan, and click on the desired Digicel data plan to activate the plan.
After selecting the desired data plan the following will happen:
If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated.
If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.
Activation (MyDigicel App):
Customers will be able to activate the New Prepaid Digicel data Plan by accessing the MyDigicel App
After gaining access to MyDigicel by entering the Digicel ID, the customer will go the My Plans section, select available plan, and click on the desired Prepaid data plan to activate the plan.
After selecting the desired data plan the following will happen:
If the customer has sufficient credit they will receive a SMS advising that the plan has been successfully activated.
If the customer has insufficient credit they will receive a SMS advising of insufficient funds to activate the plan, please top up and try again.
Activation (UMM):
Customers will dial UMM Code *555# to access the UMM menu.
Customers will then enter the desire selection code that will bring them to Prepaid data plan Menu.
In the Prepaid data plan Menu, the customer will enter the desire selection code and activate the desired duration data plan.
Once the customer confirms their activation of the data plan they will receive a flash USSD message and follow by a SMS stating:
That the plan successfully activated if the customer had sufficient credit for activation.
Or if there was insufficient credit available for plan activation, the SMS would advise to please add the required funds and try again.
Renewal:
Customers will receive a notification 2 days and 1 day before their data plan expires advising that their plan will auto renew.
If at expiry the customer has sufficient credit on the plan will auto renew.
If the customer has insufficient credit at plan expiry, the auto renewal would have failed and the data plan ends.
Customers will also be able to opt out of auto-renewal via UMM or the MyDigicel App or the MyDigicel Web.
Expiry:
When DO Bundle expires customers WILL NOT keep the remaining MB for their Digital Apps as NO GRACE PERIOD will be applied; There is no rollover on the app data.
Anytime Data Bundle in the plan will rollover.\
9. How much data will the Digital Apps offer our Customers?
This is all about giving customers more of the things they love at no extra cost.. The great thing about our data plan is that they come loaded with super generous data allotments for each of our digital apps so you can try, touch, feel and experience them to your heart’s content.
In addition to that, our data plan also come with a boatload of data on top for customers to use as they wish.
Like any other app or data use on your phone, exactly how much you can do per MB or GB varies with a range of factors from the quality of video being streamed, the strength of your signal, how many people are on a call, etc. There can also be some “background data use” for apps that auto-update.
That said, as a rough guide, 1GB of data would allow you to do the following:
| App | Usage per 1GB |
|---|---|
| DTV | 120 minutes streaming |
| Loop | 500 articles |
| BiP | 1,000,000,000 messaging OR 1,000 voice call mins OR 50 video call mins |
Data Plans:
| 1 Day Prime Bundle | 3 Day Prime Bundle | 7 Day Prime Bundle | |
|---|---|---|---|
| Price | 175VT | 350VT | 600VT |
| Any Use Data | 1GB | 2GB | 3GB |
| DigicelTV - Premium | 1GB | 3GB | 7GB |
| Loop | 1GB | 3GB | 7GB |
| MyDigicel | Unlimited | Unlimited | Unlimited |
| BiP - Messaging, voice & viceo calling | 1GB | 3GB | 7GB |
| Total Data | 7GB | 20GB | 45GB |
10. What are the specifications on the Apps provided in the Data Plans?
DigicelTV App
Data allowance will be created for DTV usage only; No other apps or browser will be able to access the data in the dedicated app data other than DTV traffic. When the DTV bundle is exhausted customers will be charged from their regular data bundle if available. Qualified plans will differentiate the subscription that is applied to customer’s account e.g. Basic vs Premium.
BiP
Data allowance details to be created for specific BiP use only. The BiP dedicated app data should be configured to allow BiP messaging only. BiP Discovery and Games will be charged from customer’s main data. No other Application or data traffic should be allowed from the dedicated app data. Once the bundle is exhausted customers will be charged from their main data for BiP usage.
Loop
A new Loop Data Allowance will be configured for Loop traffic only; The whitelisted data WILL NOT cover Loop Video and Advertisement; this traffic will be charged from the main data account.
MyDigicel App
MDA is already zero-rated/free that is, no data is deducted. Customers can use UNLIMITED MDA with no data bundle.
11. What are the Charging Priorities by Digital App
BiP Usage: BiP promo ➝ BiP Bundle ➝ Data Bundle ➝ Main Credit
DigicelTV App: DigicelTV App Bundle ➝ Data Bundle ➝ Main Credit
Loop: Loop data ➝ Data Bundle ➝ Main Credit
12. How do I check my balance?
MyDigicel app is the best place for self-service with your Digicel account. You can also check your balance via UMM *555#
13. What happens if I already have a plan for one of the Apps and I purchase a data plan?
DigicelTV App
If a customer has an active DTV Standalone plan then activates a New Digicel data plan the below should happen:
Customers will receive the additional data bundle from the Bundle plan activated including data plan
Customer will continue receiving DigicelTV app access
The regular DigicelTV app dedicated data will take priority in charging whilst using the DTV App
The DTV dedicated data will maintain its original validity
BIP
If a customer has the Free BiP Text call promo active on their account then activates the Digicel data plan the below should happen:
Customers will receive the additional data bundle from the Bundle plan activated including data bundles.
Promo BiP bundle will be used first.
The BiP bundles will not cover charges for BiP Discovery and Games
14. Will my data bundle work while I am roaming?
No, the data plan will only work while you are in Vanuatu. If you travel out of the country and use the apps, all usage will be charged to your roaming plan or at out of bundle roaming rates.
15. Will I get a notification when a service within an App is not included in the dedicated data allotment of an App
Yes, the customer will be notified as soon as they are going to be charged from the main account.
16. Does data come of my main account when using the Apps, when I still have App allocated data available
Yes, there are specific functions within the Apps that will consume data from the customers main account rather than the data allocated to the App.
The functionalities within the App that consumer data from the main account are listed below:
BiP
Multi user video Calls
Gaming
Discover
Location
LOOP
Advertising, Images and Videos will be consumed from the Main Data Account and NOT from Data allocated to the App