To sign up for Digicel Play TV, you can come into any Digicel Retail Outlet or main office at Level 2, SNPF Plaza (Reception Area) with your Photo ID, Subscription & Equipment Fees (where applicable) and complete a Digicel Play/TV Application Form. OR you can call 123 to leave contact information for DigiTV team to return the call and assist.
Once your Application Form and Fees have been submitted your Digicel Play TV will be activated by close of the next Business Day for existing customers or within 10 Business days for New Customers. (Note: Business days are Monday to Friday from 8am to 5PM)
1. What are the TV Plans?
The 2 main plans on Digicel Play are:
LITE: $39, for 15 Channels
PREMIUM: $89 for 25 Channels
2. What are the channels?
Lite Plan - $39- Channels/Channel ID
1. TVWAN- 1
2. Premier League- 2
3. ESPN Pacific Rim- 11
5. Comedy Central- 20
6. AXN- 22
7. Lifetime- 24
8. Daystar- 31
9. Love Nature- 32
10. Crime and Investigation- 33
11. Discovery- 36
12. Blue Ant Entertainment- 37
13. BBC World- 41
14. NHK World TV- 53
15. Nickelodeon- 54
Premium Plan- $89 - Channels/Channel ID
1. TVWAN- 1
2. Premier League- 2
3. TVWAN Action- 3
4. ESPN Pacific Rim- 11
6. Comedy Central- 20
7. TURNER: Warner TV- 21
8. AXN- 22
9. Lifetime- 23
10. Daystar- 24
11. Love Nature
12. History- 31
13. Crime & Investigation- 32
14. Discovery- 33
15. Blue Ant Entertainment- 34
16. CNN- 35
17. BBC World- 36
18. Food Network- 37
19. Cartoon Network- 40
20. VIACOM: Nickelodeon- 41
21. Zee TV AP- 50
22. SET India- 51
23. Colors- 52
24. STAR: Star Plus- 53
25. StarGold- 54
3. How often do I make payments?
The Digicel Play TV Plan is a monthly plan and payments for the FULL monthly subscription should be made once a month (on the date of installation).
You can also purchase on your phone using your credit balance on short code.
Note that expiry date changes from time to time depending on the top up date, not precisely the date of installation from the previous month.
4. What is the short code and how do I do that?
a) Dial *515#
b) Enter Box Number
c) Select Plan- Enter Number of Preferred Plan
d) Buy Plan- Enter 1 to Confirm
e) Exit Short Menu- Enter N to Exit
3. Are there any other fees apart from the Plans?
No, installation is free.
4. How many days am I paying for- how is monthly described in the monthly plans?
Monthly= 30 days (counting from Activation Date).
5. If I am on an existing monthly plan- then decide to purchase another monthly plan on short code in the middle of the month, for example on the 20th day, will I lose out on the last 10 days of my plan?
Yes. You will have to be watchful of your 30 days and to note down the specific END dates for each month.
6. Can I swap between plans ($39) and ($89) in the middle or anytime of the month?
Yes you are able to. The original plan will then be voided and new plan will activate for the next 30 days.
7. Where can I make payments?
Monthly Subscription fees can be made at any Digicel Retail Outlets or Main Office, Level 2 at SNPF Plaza. Important Notice: Payments will take up to 24 hours to reflect in the billing system, please ensure that payments are made well in advance.
8. Can I request for certain channels for any of these plans?
No these plans are standard and they cannot be swapped around.
9. What is the timeframe and who will install the equipment?
Standard installation period of 10 working days (2 weeks) applies.
10. If I have been disconnected for a period of time, can I sign up again? Will I be able to use the existing equipment if I hadn’t returned it? or if I had lost the equipment how much do I Pay?
Yes. You can reconnect with the special cost of $59 tala after confirming that you have all the equipment.
If you have lost the equipment the costs are as follows:
Equipment & Accessories
1 Set-top box Replacement with remote and charger - Purchase -$150.00
2 Digicel STB Charger- $40.00
3 Digicel Remote control without batteries- $50.00
4 1.2m Dish full kit with mounting (does not include cable and LNB) – without installation- $150.00
If all or most items are lost or damaged, the it is advised that customer needs to sign up for a new activation.
11. Who do I call if I have issues with the service?
The Helpdesk is available for your assistance from 8am to 5pm, Working Days (Monday to Friday)
Email address: firstname.lastname@example.org
Phone Contacts: 7720000
Free call: 123 (Free for Digicel users)
Terms and Conditions
Free Installation applies when customer subscribes to the Premium Plan of $89 tala for 25 Channels.
$40 Installation Fee applies when customer subscribes to the Lite Plan of $39 tala for 15 Channels.
Customers can reactivate their TV Accounts with the special $59 Package. Package is only available to customers who have been inactive and still have the dish and box with them.
$59 Package to Reconnect TV
Available only to customers that have been inactive and wish to reconnect their TV.
Channel Line Up:
2) Premier League
3) TVWAN Action
4) ESPN Pacific Rim
6) Comedy Central
7) TURNER: Warner TV
11) Love Nature
13) Crime & Investigation
15) Blue Ant Entertainment
17) BBC World
18) Food Network
19) Cartoon Network
20) VIACOM: Nickelodeon