FREQUENTLY ASKED QUESTIONS

The DigicelTV App is an application for Live TV and Video on Demand content anytime, anywhere on your mobile device! Watch the best in sports, top local and international events, news, drama series, movies and programs where ever you are.

 

DigicelTV App is cloud-based multimedia streaming platform for smartphones where you can watch selected TV Channels with a sports, entertainment, kids or premium package. You can download this app via Google Play Store (Anroid OS) or on Apple Store (iOS), only available to Digicel subscribers (both prepaid and postpaid users).    

- Live Streaming of variety of sporting events including rugby, cricket, basketball, tennis and more.

- Video on Demand highlights, etc.

- Exclusive NRL coverage via certain TVWAN channels. 

The new app launches on July 1, 2022.

All you need to start watching is a Digicel ID account and an active DigicelTV subscription. You can create an account and purchase a subscription to DigicelTV at MyDigicel App (MDA) or via USSD once you have downloaded the app. Mobile network and /or Wi-Fi charges can apply. 

Below are the plans available via USSD and MyDigicel App:

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You can activate any DigicelTV plan using USSD format (*675#) or MyDigicel App as follows:  

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Use the following instructions as a guide.

 

Step 1 - Open the DigicelTV app and login with your Digicel ID.

Step 2 - Once on the homepage, tap the avatar icon in the top-right corner to access your acount.

Step 3 - Select "Your Settings", tap "Plans & Payment" and 'See Plans' to proceed to MyDigicel App.

          * Click on 'My Active Plans' tab to view details of your active plan if you have one.

          * To buy or upgrade your plan, follow steps 3-6 above from How to buy a plan via MyDigicel App (see previous Q&A #6). 

Upon purchase, you will receive an SMS confirmatio message. Sample message: "Your <PLAN_NAME> is ready! Stream all your favourite shows on the new DigicelTV app Dial *130# to check bal or visit a.mydigicel.net."

Even without an active subscription, when you open the app, you will only be able to watch videos. To enjoy watching the Live TV channels, you must activate a DigicelTV plan.   

As part of our Prime Bundle feature, we are giving you allotted digital data so you will never miss a show whilst on the go.  

The DigicelTV basic package provides free news, articles and videos from TV channels including:

 

* ABC Australia, Aljazeera, Daystar, ROK, AXN, CCTV4, NBC, TVWAN, VBTC. 

The DigicelTV Sports package includes all basic features above with additional linear TV channels including:

 

* Edge Channel, ESPN, ESPN 2, Outdoor Channel, Premier League, TVWAN Action, TVWAN Events, TVWAN Sports, TVWAN Sports Events.      

The DigicelTV kids package includes all Basic features above with additional linear TV channels including:

 

* Nickelodeon, Planet Fun.    

The DigicelTV Entertainment package includes all Basic features above with additional linear TV channels including:

 

* Love Nature, RocK Entertainment, Rock Extreme, Trace Urban, Smithsonian, TVWAN +.

The DigicelTV Premium package includes all Basic features above with additional linear TV channels including:

 

* Nickelodeon, Planet Fun, MTV Live, Paramount, Love Nature, Rock Entertainment, Rock Extreme, Trace Urban, Smithsonian, TVWAN +, Edge Channel, ESPN, ESPN 2, Outdoor Channel, Premier League, TVWAN Action, TVWAN Events, TVWAN Sports, TVWAN Sports Events.   

Download DigicelTV on your Anroid or Apple device and enjoy exclusive access to live TV channels and video highlights right from the comfort of your mobile device.  

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All you need to login is a Digicel ID account..

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Use the following instructions as a guide:

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Use the following instructions as a guide:

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Use the following instructions as a guide.

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The DigicelTV app is compatible with most smartphones and tablets with operating system iOS 10 & above, and Android 5 and above.

Possible solutions are below.

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No, rollover does not apply to these plans. 

No, these plans do not auto renew. 

No, gifting is not applicable to DigicelTV plans.