Digicel helps raise Tsunami alert across the Pacific
Digicel worked with Governments to raise early warning alert for Pacific Islanders
Digicel Pacific, the fastest growing telecommunications provider within the region, worked in partnership with Government Agencies across the Pacific to help communicate last weekend’s Pacific wide Tsunami warning following the devastating earthquake in Chile.
The experience in Samoa, one of the countries considered to be at risk in the region, was typical of how Digicel worked in helped to spread the important warning message:
Digicel Samoa, as a partner to the Samoa Disaster Management Office (DMO), provides SMS notification to key agencies, Hotels, Village Pastors and Mayors across the islands in times of emergency.
Throughout the weekend Digicel kept in close contact with the DMO’s Principal Disaster Management Officer, Filomena Nelson, who at 3.30am on Saturday morning (local time) authorized a Digicel SMS Alert to help notify the public that the Tsunami warning was in effect.
Digicel’s 24 hour Customer Care team served as an information hot-line throughout the weekend despite having to relocate operations from their office near the coast to the home of Digicel’s CEO on higher ground. The customer care team worked through the early hours of the morning to help relay the latest Government information and to ensure customers were able to keep in touch with their families and friends at this critical time.
Speaking about Digicel’s efforts to assist Digicel Pacific CEO, Vanessa Slowey said,
SMS Tsunami Alerts were issued in the following Digicel Pacific markets
Digicel Vanuatu (English & Bishlama)